AV Onsite Support Technician

AVI-SPL; Eden Prairie (MN); On-site; USD 33,000 - 41,000; Full time

Benefits offered by this job

Medical benefits (vision and dental)

Paid holidays and personal days

Training and professional development

Job summary

AVI-SPL in Eden Prairie, MN seeks an Onsite AV Support Technician to deliver world-class customer service at customer sites. You will collaborate with customers, management, global helpdesk, and SIG teams to support conference spaces, AV systems, and presentation setups.

Responsibilities include setup/breakdown, preventive maintenance, field service for networked devices, travel to sites, and providing end-user training while adhering to safety standards.

Qualifications

• Excellent communication with employees, customers and colleagues.
• Ability to use hand and power tools safely.
• Ability to work independently and meet deadlines.
• Basic computer knowledge.
• Knowledge of basic signal flow for audio, video and control.
• Valid driver’s license and a clean driving record.
• High school diploma or equivalent.
• Flexible to work after hours and weekends.

Responsibilities

• Setup and breakdown of conference spaces to meet customer event needs.
• Perform preventive maintenance to maintain customer spaces.
• Provide field service for networked devices.
• Travel to various job sites as required.
• Collaborate with internal/external teams professionally.
• Adhere to local safety standards for site duties.
• Provide job-site documentation and end-user training as needed.
• Setup and troubleshoot audio/video/presentation systems.

Skills

Effective communication

Hand and power tools

Independent work

Basic computer skills

Education

High school diploma or equivalent

Tools

Audio/Video equipment

Job description

The AV Onsite Support Technician will work in partnership with the customer, management team, global helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience.

Who We Are

AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevateexperiences,create new value, and enableorganizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.

Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.

What You'll Do

The AV Onsite Support Technician will work in partnership with the customer, management team, global helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience.

Day-To-Day Responsibilities

• Setup/breakdown of conference spaces to meet the customers event needs
• Perform preventative maintenance task to help maintain customer spaces
• Perform support tasks in a timely and quality conscious manner
• Provide field service support of networked devices
• Collaborate with internal/external teams in a professional manner that reflects the values of AVI-SPL
• Understand and adhere to local safety standards for all site duties
• Provide job site documentation and end user training as needed
• Setup and troubleshoot various audio/video/presentation systems.
• Travel to various job sites as required

Items To Consider

• AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account.
• This position will generally work on customer sites and may deal with a construction site type of work environment.

Must-Haves

WHAT WE'RE LOOKING FOR

• Effectively communicate with employees, customers and colleagues
• Ability to use hand and power tools in a safe and efficient manner
• Ability to work and think independently and ensuring to meet deadlines
• Basic computer knowledge
• Knowledge of basic signal flow for audio, video and control
• Valid Driver's License and a Motor Vehicle Record that meets AVI-SPL driving standard
• Minimum of a High School Diploma or equivalent
• Must be flexible to work after hours and weekends when required
• Ability to regularly climb and work from ladders, lifting equipment, tools and materials

Nice-To-Haves

• Minimum of 1-2 years of audiovisual integration experience
• Formal education in Electronics or related field
• Intermediate PC troubleshooting knowledge

WHY YOU'LL LIKE WORKING HERE

• Medical benefits, including vision and dental
• Paid holidays, sick days, and personal days
• Enjoyable and dynamic company culture
• Training and professional development opportunities

More About Us

AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor.

Pay Type

Min Base

Max Base

Hourly

$24.04/hr

$29.81/hr