AV/EV Fleet Maintenance Manager

Amerit Fleet Solutions; Philadelphia (Philadelphia County); On-site; USD 115,000 - 125,000; Full time

Benefits offered by this job

Medical, dental, vision

Life insurance

401(k) match

Paid vacation, holidays

Safety glasses reimbursement

Training program

Employee referral bonus

ASE certification reimbursement

ERGs

Nurse triage

Employee discounts

Job summary

Amerit Fleet Solutions is seeking a proactive Autonomous Vehicle Fleet Manager in Philadelphia, PA. You will lead a team of autonomous vehicle service technicians, drive HR responsibilities, and ensure exceptional client experiences while aligning with safety, quality, and P&L targets.

The role requires strong leadership, excellent communication, and a passion for developing a high-performance team in a fast-paced, technology-driven environment.

Qualifications

• Experience with Electric Vehicles and/or Autonomous Vehicles is required.
• Proven ability to lead a team in a fast-paced, tech-driven environment.
• Strong communication and customer service orientation.

Responsibilities

• Manage a team of service technicians, including hiring, performance management, scheduling, and development.
• Oversee workload, dispatch tasks, and ensure minimal vehicle downtime.
• Troubleshoot issues with technicians and drive problem resolution to keep vehicles in service.
• Define and enforce processes for inventory management and on-time parts procurement.
• Be an escalation point for disputes and provide resolutions to customers with clear communication.

Skills

Leadership

Team building

HR management

Communication

Data interpretation

Tools

ERP systems

Job description

Autonomous Vehicle - Fleet Manager | Philadelphia, PA

The Fleet Manager ("FM") is responsible for managing a team of autonomous vehicle service technicians, and delivering an exceptional client experience. The ideal candidate will be both a leader and a team builder, capable of getting the best results out of employees while handling all HR responsibilities associated with team management.

• Initial onboarding will require traveling for training up to the first 2-4 weeks

Compensation

Competitive Salary Pay - Paid weekly, every Friday! Salary range - $115,000-125,000

Shift

Monday-Friday 6am-230pm, must be flexible with schedule and willing to work weekends occasionally depending on client demand

The benefits of belonging - what’s in it for you?

• Full benefits within 30 days
• Medical, dental, vision, prescription drug coverage, life insurance, disability insurance
• 401(k) match program
• Paid vacation, holidays, and sick time
• Commitment to your safety through boot and prescription safety glasses reimbursement
• Career and learning development with an extensive training program through our Amerit University
• Employee referral program, up to $500 bonus
• ASE certification program with fee reimbursement and bonus
• Employee recognition platform that includes opportunities to redeem points for merchandise
• Employee Assistance Program (EAP)
• 24/7 nurse triage line
• Employee discounts on cell phone service and entertainment tickets
• Employee resource groups (ERGs) that foster inclusion
• Safety & Compliance Focus first on safety, health, environmental compliance, and quality of work. Ensure all HazReps and compliance audits are complete in the Market Area. Minimize spills and quality of work events.
• Team Management & HR Responsibilities Manage a team of service technicians, including hiring, performance management, scheduling, and professional development. Ensure all HR policies and procedures are followed.
• Technician Development Develop and train technicians as well as continuously improve personal leadership and technical skills. Foster a learning environment that promotes skill growth and professional development.
• Workload Management Oversee technician workload, dispatch work efficiently, and ensure all tasks are completed with minimal vehicle downtime.
• Problem-Solving & Issue Resolution Assist technicians in troubleshooting issues and resolving problems that keep vehicles out of service.
• Process & Inventory Management Ensure processes are defined and followed within the team, including inventory management and on-time parts procurement.
• Billability & P&L Responsibility Accountable for billability (technician utilization) targets, including meeting minimal billable hours requirements to satisfy P&L targets.
• Repair Order (RO) Management Ensure incoming ROs are received, scheduled, completed, and closed according to client and business needs.
• Executive Presence Serve as an escalation point for disputes and customer service issues. Conduct root cause analyses for disputes and provide resolutions to customers with clear communication.
• Cross-Functional Leadership & Collaboration Work effectively with business unit leadership, HR, Finance, Procurement, and other internal and external stakeholders. Collaborate with 3rd parties to ensure service excellence.
• Experience with Electric Vehicles and/or Autonomous Vehicles is a requirement.
• Proven ability to build and lead a strong team in a fast-paced, technology-driven environment.
• Strong desire to empower team members and guide them toward positive business outcomes.
• Excellent communication skills with the ability to influence, persuade, and drive action.
• A collaborative management style with a strong customer service orientation.
• Ability to manage performance, set expectations, hold team members accountable, and implement performance improvement plans when necessary.
• Customer-focused mindset, balancing the needs of Amerit and the customer for optimal service delivery.
• Ability to interpret data, drive KPIs, and identify opportunities for improvement.
• Responsive, creative, resilient, and resourceful, thriving in a dynamic and evolving business model.

If you are a proactive leader with a passion for fleet management, team development, and cutting-edge vehicle technology, we encourage you to apply!