Autonomous Vehicle Service Advisor

AutoNation Inc.; Nashville (TN); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

401k matching

Health/dental/vision insurance

Associate vehicle purchase/discounts

YouDecide discounts

Job summary

AutoNation Inc. seeks a dedicated Autonomous Vehicle Service Advisor to ensure seamless operation at our Nashville service depot. You will liaise between technicians and our Autonomous Vehicle Partner, coordinating repair orders and progress while upholding OEM standards.

You will work in a 24/7 environment with shifts from 5:00pm–6:00am or 4:00pm–6:00am, contributing to performance reviews and continuous improvement. A strong customer focus and automotive background are essential.

Qualifications

• Excellent communication and interpersonal skills required.
• Proficiency in using service management software and Microsoft Office Suite and Google Workspace.
• 2 years in a service advisor role in automotive or autonomous vehicle industry is preferred.

Responsibilities

• Initiate and process repair orders for warranty and non-warranty work per OEM standards.
• Allocate work to Autonomous Vehicle Technicians based on skill and workload.
• Monitor repair progress and provide updates to the Autonomous Vehicle Partner.
• Collaborate with parts providers to source components.
• Participate in daily service depot meetings and share performance insights.
• Maintain documentation of all service activities for transparency.
• Adhere to company policies, procedures and safety standards; pursue continuous improvement.
• Ensure repair procedures meet manufacturer guidelines.

Skills

Customer service

Communication skills

Service management software

Microsoft Office

Google Workspace

Education

High school diploma or equivalent

Associate degree or automotive technology certification

Tools

ASE certifications

Job description

AutoNation is seeking a dedicated and detail-oriented Autonomous Vehicle Service Advisor to join our team in collaboration with our nationally recognized Autonomous Vehicle Partner. This role is pivotal in ensuring the seamless operation of our service depot, focusing on the maintenance and repair of autonomous vehicles. The ideal candidate will act as a liaison between our technicians and our Autonomous Vehicle Partner, ensuring that service standards and expectations are consistently met.

Job Responsibilities

• Initiate and process repair orders for both warranty and non-warranty work, ensuring accuracy and compliance with OEM standards.
• Allocate work assignments to Autonomous Vehicle Technicians based on skill set and workload, ensuring optimal efficiency.
• Monitor repair progress, providing timely updates to the Autonomous Vehicle Partner and addressing any concerns promptly.
• Collaborate with parts providers to source necessary components, ensuring timely availability to minimize vehicle downtime.
• Participate in daily service depot meetings, providing insights on performance metrics and areas for improvement.
• Maintain comprehensive documentation of all service activities, ensuring transparency and accountability
• Adhere to company policies, procedures and safety standards, promoting a culture of excellence and continuous improvement.
• Ensure repair procedures are being met in accordance with manufacturer guidelines.

Qualifications

• High school diploma or equivalent; associate degree or technical certification in automotive technology preferred.
• Strong understanding of autonomous systems, including how they function and interact, nice to have
• Experience in self-driving systems and their operational processes, highly desirable
• Valid in-state driver's license with an acceptable driving record.
• Minimum of 2 years of experience in a service advisor role, preferably within the automotive or autonomous vehicle industry.
• Strong understanding of vehicle systems and repair processes; ASE certifications are a plus.
• Excellent communication and interpersonal skills, with a customer-centric approach.
• Proficiency in using service management software and Microsoft Office Suite and Google Workspace.
• Ability to work in a fast-paced environment, managing multiple tasks simultaneously.
• 24/7 Operation
  • Shift: 5:00pm - 6:00am OR 4:00pm - 6:00am
  • Location: Nashville (37211)

The pay for this position is $40.00 per hour.

Exciting Benefits And Perks Await You

• Competitive compensation and 401k matching
• Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
• Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers
• Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.

AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.