Autonomous Appliance Technician — Company Truck + Growth

SSG Appliance Academy; Atlanta (GA); Hybrid; USD 67,000 - 77,000; Full time

Benefits offered by this job

Truck provided

Gas card

Paid training

Paid holidays

PTO 2 weeks

AFLAC insurance

Career growth opportunities

Uniforms provided

Job summary

The Appliance Doctor in Atlanta is hiring an experienced appliance technician to service homes with autonomy and support as needed. You will be responsible for repairs, maintenance, and providing top-tier customer service.

The role requires 3+ years of residential appliance experience, EPA certification with sealed systems, and ability to service high-end brands. Company truck provided; competitive pay and benefits.

Qualifications

• Minimum 3 years of appliance technician experience.
• EPA certification with sealed systems.
• Experience repairing SubZero, Viking, Wolf, Bosch, Thermador.
• Ability to repair all major appliances (refrigerators, washers, dryers, etc.).
• Must pass MVR, background check and drug test.

Responsibilities

• Must be at customers’ homes from 8am to 5pm Monday through Friday.
• Arrive to appointments dressed in company attire and professional.
• Efficiently serve up to 6–8 homeowners per day.
• Care for the truck and maintain it; company pays for upkeep.
• Review appointments for the next day.
• Treat customers with integrity, respect, kindness, and professionalism.

Skills

Appliance repair

EPA certification

Repair expertise

Brand knowledge

Tools

Service Titan

Job description

Full job description
There aren’t many home service companies, let alone appliance repair companies, who have a brand likeThe Appliance Doctor. After decades in the Atlanta market, The Appliance Doctor is still growing as they have become the trusted source for both repairs and new appliances for Atlanta homeowners.

Their commitment to providing excellent, personal service as well as full service (both repairs and sales of new appliances) is why the company continues to grow. Every decision made is based on whether it enhances the customer experience. As a result, their customers are loyal and refer The Appliance Doctor to others.

Once fully onboarded in the systems and processes of The Appliance Doctor, technicians love that they work rather autonomously. In fact, technicians take their trucks home; parts are delivered to technicians each day. It’s easy, seamless and there’s no micro-managing. We hire those who trust and respect our commitment to accountability and top-notch service for our valued customers and in turn, appliance techs work independently with support as needed.

If this sounds like a company and culture that you’d like to be a part of, please read on.

What’s In It for You

● Average annual salary range: $67000-$77000 (includes base plus regular bonuses).

● Paid Training for 2+ weeks for experienced technicians to learn the company’s processes and protocols.

● Paid Holidays (6 major holidays).

● PTO – 2 weeks in the first year.

● Access to AFLAC insurance plans.

● Opportunities to grow in pay and/or position.

● Truck and gas card provided. (Trucks are taken home.)

● Training meetings every six weeks.

● Hat and company shirts provided.

● Appointments booked in Service Titan for you (up to 7-8 appointments per day).

● A culture where respect and autonomy are valued and provided.

Skills/Requirements

● Minimum of 3 years of experience as an Appliance Technician.

● Must have an EPA certification, with sealed systems and high-end appliance experience.

● Knowledge of how to repair specialty brands like SubZero, Viking, Wolf, Bosch, and Thermador.

● Able to repair all major appliances including refrigerators, washers, dryers, freezers, dishwashers, stoves, microwave ovens, wall ovens, garbage disposals.

● Able to complete an appliance repair aptitude test

● Able to pass MVR, background check and drug test.

Responsibilities

● Must be able to be at customers’ homes from 8am to 5pm Monday through Friday.

● Arrive to appointments dressed in company attire and looking clean and professional.

● Able to efficiently serve up to 6-8 homeowners per day.

● Care for the truck and handle maintenance as needed to keep it running smoothly. (The company will pay for upkeep, but you need to take it or let the office know.)

● Review appointments for the next day.

● Treat customers with integrity. respect, kindness, and professionalism.

Attributes

● Positive, can-do attitude.

● Flexible and helpful.

● Kind to others and gives people the benefit of the doubt.

● Punctual and professional.

● Decisive and able to problem-solve autonomously.

● Pleasant personality.

● Strong listening skills.

● Self-driven and hardworking (no stone left uncovered mentality).

● Open with an attitude of always learning.

● Confident to ask for help when needed.

● Efficient with time and effort.

● Confident, yet humble enough to know when to ask for help to keep things moving along.

● Team player – willing to help teammates if they have a question about how to do something.

To conclude, turnover is low atThe Appliance Doctor. Examples of this are the Parts Manager, Office Manager and Technician Manager have both been with the organization for over 15 years. The team works well together and learns from the best.

With this team – it’s all hands-on deck. The company operates like a well-oiled machine. If this supportive, team environment and culture sound attractive to you, we’d love for you to apply but ONLY if you have three or more years of experience as a residential appliance technician. Thank you for your interest and consideration in The Appliance Doctor, an equal opportunity employer.

Job Type: Full-time

Pay: $67,000.00 – $77,000.00 per year

Benefits:

Company truck
Flexible schedule
Fuel card
On-the-job training
Paid time off
Paid training
Professional development assistance
Tools provided