Automotive Warranty Administrator Clerk

Serra Gaylord & Kalkaska; Traverse City (MI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401K

Life Insurance

Employee Referral Program

Growth Opportunities

Job summary

Serra Traverse City is seeking an Automotive Warranty Administrator Clerk to manage warranty claims, documentation, and follow-up with factories and distributors. The role requires strong communication and clerical skills, with attention to detail and reliability.

The incumbent will process claims, reconcile receivables, and support cashier and office tasks, while maintaining a neat work area and professional demeanor in a busy dealership environment.

Qualifications

• AA degree or equivalent from a two-year college or technical school, or related experience.
• Ability to read and interpret safety rules, operating and maintenance instructions and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before customers or employees of organization.
• Experience using general office equipment.

Responsibilities

• Process warranty claims for each franchise or distributor in a timely manner.
• Prepare, record, and submit warranty paperwork and reconcile.
• Verify criteria required by factory or distributor.
• Reconcile warranty receivables with payments.
• Post credits on computer and resubmit rejected claims promptly.
• Assist with cashier and telephone duties as needed.
• Maintain professional appearance and organized work area.
• Perform other clerical duties as directed by supervisor.

Skills

Communication

Organizational skills

Time management

Advanced computer skills

Multitasking

Reading comprehension

Reporting

Public speaking

Office equipment

Safety documentation

Education

Associate's degree

Tools

General office software

Job description

We are always looking for bright, motivated, and energetic professionals to add to our world-class team. Here at Serra Traverse City, we work as a team, and our team strives to be the best for our customers. If you feel that your skills would be an asset to our team, then we want to get to know you!

A little history...

"Take care of the customer and your employees, and the rest will take care of itself."- Albert M. Serra

Serra Traverse City is proud to be part of Serra Automotive, one of the top ten privately-held retail automotive groups in the nation. In 1973, founder Albert M. Serra began with a single Chevy store and a people-first philosophy. Within five years, the dealership achieved Top Five status in the United States and, in the process, fine-tuned a solid formula for growth and an unquenchable passion for success. Following sound operational strategies, Serra Automotive has managed steady expansion in economies both struggling and strong. Today, Serra Automotive operates in seven states and employs over 2,200 people. The network includes 44 dealerships and represents 56 automotive franchises, making it a formidable force in the $1 trillion automotive retailing industry.

Automotive Warranty Administrator Clerk Summary

Prepares, records, and submits warranty claims to the factory and/or distributor and reconciles them accordingly.

In this role, you get to...

• Processes warranty claims on a timely basis for each franchise or distributor.
• Processes all warranty paperwork to ensure proper documentation.
• Verify criteria required by factory or distributor.
• Reconcile all warranty receivables with payments through the appropriate accounting schedule.
• Posts credits on computer.
• Resubmit all rejected claims promptly or receives authorization to write them off.
• Follow up on payment of outstanding claims.Track warranty parts by tagging with repair order number, date of replacement, and date on which part may be disposed of.
• Arrange for parts to be shipped to the factory or distributor, or to be scrapped.
• Files and maintain all service records as required by the warrantor.
• Stay informed of all factory recalls and bulletins.
• Assist with body shop warranty claims as needed.
• Assist with the cashier and telephone duties as needed.
• Assist with any clerical needs as directed by the fixed operations manager or the controller.
• Maintain a professional appearance and a neat work area.
• Perform other duties as assigned.

You have...

• A valid driver's license
• Excellent communication, organizational, and time management skills
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
  • Ability to write routine reports and correspondence.
  • Ability to speak effectively before customers or employees of organization.
• Advanced computer software skills
• Experience using general office equipment (i.e., computers, iPad, copier, etc.)
• Ability to sit or stand for prolonged periods of time
• Ability to perform repetitive data entry tasks, manual dexterity
• Possess the ability to multitask
• Professional, well-groomed personal appearance
• Ability to calculate figures and amounts such as discounts, interest and commissions.
• Ability to apply common sense understanding, interpret and carry out a variety of instructions furnished in written, oral, diagram or form.
• Ability to deal with standardized situations with only occasional or no variables.
• Associate's degree (A. A.) or equivalent from a two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.

We have...

• Medical, Dental, Vision, 401K
• $15k of Employer-paid Life Insurance
• Employee Referral Program
• Growth Opportunities

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and use hand to finger, handle or feel. The employee frequently is required to talk or hear. Specific vision abilities required by this job include close vision.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test.