Automotive Technician Specialist

TA Resources LLC; Earth City (MO); Hybrid; USD 36,000 - 44,000; Full time

Benefits offered by this job

Hybrid work schedule (2 days in office

3 days remote

On-site training

Occasional Saturdays

Home internet required

Job summary

TA Resources LLC is seeking an Automotive Technician Specialist in Earth City, MO to transition from shop floor work to an office-based claims role. You will evaluate mechanical claims, communicate with holders and facilities, and maintain accurate records using our systems.

The position is contract-based with potential for permanent placement for top performers. Training is on-site, with a hybrid schedule (2 days in office, 3 days at home) and occasional Saturdays.

Qualifications

• Must have at least 3 years of proven experience as an automotive mechanic or in a related mechanical field.
• Strong understanding of vehicle repair processes and the ability to discuss repair elements clearly with diverse audiences.
• Excellent verbal communication skills for calls and emails with stakeholders.
• Prior success in a customer service role with complex requests and high satisfaction impact.
• Proficient with Microsoft Office and programs used for claims processing; able to navigate multiple systems.
• Detail-oriented, self-starter who works well in a fast-paced environment; ASE certification is a plus.

Responsibilities

• Evaluate, investigate, and process mechanical claims using deep vehicle knowledge.
• Communicate by telephone and email with contract holders, repair facilities, and others to resolve requests.
• Listen to callers to provide empathetic, positive experiences and clear guidance.
• Follow department processes and use company systems to keep accurate claim records.
• Collaborate with leaders and other analysts to uphold honesty, fairness, and excellence.

Skills

Customer service

Verbal communication

Attention to detail

Microsoft Office

Education

High school diploma or GED

Tools

Claims processing software

Job description

At TA Resources we have re-imagined traditional staffing and HR consulting with Small to mid-size businesses in mind. Focusing on what makes our clients unique, we match them with the talent they need to continue to grow. We are currently searching for an Automotive Technician Specialist for our client located in the Earth City, MO area.

This is a contract position which offers the opportunity to transition into a permanent role for a strong performer.

Are you a skilled mechanic looking to shift gears in your career? Our client is seeking an Automotive Claims Specialist to join their expanding customer contact team.

In this role, you'll transition from the physical demands of the shop floor to a comfortable office environment where you will leverage your automotive expertise and in-depth knowledge of vehicle mechanics to assess and process mechanical claims.

Key Responsibilities:

• Utilize in-depth knowledge of vehicle mechanics to evaluate, investigate, and process mechanical claims with accuracy and efficiency.
• Communicate via telephone and email with vehicle contract holders, repair facilities, and other parties, providing exceptional customer service while successfully resolving claim-related requests.
• Actively listen to caller's questions and concerns, demonstrating empathy and compassion to ensure a positive and reassuring experience.
• Adhere to all established department processes and utilize company specific computer systems to maintain detailed and accurate electronic claim-related records
• Collaborate with leaders and other claim analysts to consistently uphold the company's reputation for honesty, fairness, and excellence in all interactions.

Qualifications:

• Must have atleast 3 years of proven experience as an automotive mechanic or in a related mechanical field.
• A strong understanding of vehicle repair processes and the talent to clearly discuss elements of the repair process with both mechanical and non-mechanical individuals.
• Excellent verbal communication skills with the ability to clearly and effectively articulate information to callers, colleagues, and stakeholders over the phone.
• Prior success in a customer service role including experience resolving complex requests and ensuring outstanding customer satisfaction
• Technology proficient in Microsoft Office applications (Email, Teams, Outlook, etc.) and programs used for claims processing, as well as the ability to navigate multiple software systems and monitors while assisting customers on the phone.
• Detail-oriented, motivated self-starter with the ability to work efficiently in a fast-paced call center environment with minimal oversight.
• High school diploma or GED required.
• ASE certification is a plus.

Additional Considerations:

• Ability to work a hybrid schedule out of our St. Louis, MO office (2 days in office/3 days at home).
• Must be willing to work Saturdays occasionally.
• A high-speed home internet connection and a quiet at-home workspace is required.

Work Location: In person

Salary Range: $26-$32 per hour based on experience

Please note:

This position will start on October 5thand will be on-site for approx. 6 weeks for training. When training is complete you will work 2 days in office and 3 days from home. The starting salary range is between $26-$32 per hour depending upon experience.