AUTOMOTIVE TECHNICIAN

Cadillac of Norwood; Walpole (MA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Industry leading compensation

Blue Cross/Blue Shield Health Insurance

Paid GM training & ASE testing

Job summary

Cadillac of Norwood is seeking an experienced Automotive Service Technician to join our fast-growing Service team in Walpole, MA. The role involves receiving repair orders, diagnosing malfunctions, and ensuring top-notch customer service.

The ideal candidate should possess a valid driver’s license, passion for the automotive industry, and strong communication skills. We offer a professional work environment with competitive compensation and benefits.

Qualifications

• Passion for the Automotive Industry and Customer satisfaction.
• Valid driver's license and a good driving record.
• Positive and Professional Attitude.

Responsibilities

• Receive repair orders and diagnose malfunctions.
• Communicate with customers and service advisors.
• Document and perform work as outlined on the repair order.

Skills

Customer satisfaction

Good Communication Skills (Written and Oral)

Time Management Skills

General Motors certifications

Job description

Overview

Cadillac of Norwood, New England's #1 Cadillac dealership, is looking for an experienced Automotive Service Technician to join our fast growing Service team.

Job Details

• Location: Norwood, MA
• Full‑time
• Full Time position reporting directly to the Director of Fixed Operations
• Includes GM & ASE training and Cadillac certification

Responsibilities

• Receive repair orders from dispatcher and properly diagnose malfunctions
• Communicate efficiently and professionally with customers and service advisors
• Communicate with parts department to obtain needed parts
• Document and perform work as outlined on the repair order with efficiency and accuracy
• Maintain dealership and GM factory standards
• Save and tag all removed parts under warranty or if requested by the customer
• Examine the vehicle to determine if additional safety or service work is required
• Notify service advisor immediately if additional work outlined is not needed or required
• Notify advisor immediately if repairs cannot be completed within the time promised
• Road‑test vehicles as needed to complete and insure repair is working properly
• Attend factory‑sponsored training as needed and keep current on all factory technical bulletins
• Ensure that customers' cars are kept clean and contents safe/secure at all times
• Keep work area and shop neat, clean at all times
• Be able to account for all dealership‑owned tools at all times
• Be respectful and professional with customers and co‑workers at all times
• Understand and follow all federal, state and local regulations, such as those governing the disposal of hazardous wastes
• Understand and follow all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor

Qualifications

• Passion for the Automotive Industry and Customer satisfaction
• General Motors certifications and ASE certification is a plus, but not required. We will assist and sponsor the right persons through proper training paths
• Valid driver's license and a good driving record
• Positive and Professional Attitude
• High Integrity and Strong Work Ethic
• Good Communication Skills (Written and Oral)
• Good Judgment and Time Management Skills
• All applicants must be authorized to work in the USA
• All applicants must perform duties and responsibilities in a safe manner at all times

Benefits

• Industry leading compensation
• Realistic work schedules (we all have families, too!)
• Blue Cross/Blue Shield Health Insurance
• Paid GM training & ASE testing
• A friendly, co‑operative and professional work environment
• Respect you deserve

Legal and EEO Information

Equal Opportunity Employer & Drug Free Work Place.
Applicants must be 18 years or older and be authorized to work in the US.
All applicants must have a valid driver’s license.
Drug screening and background checks will be performed.
All your information will be kept confidential according to EEO guidelines.