Automotive Tech Supervisor - Diagnostic - (1st Shift / M-F)

carvana; Hoffman Estates (IL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental, and Vision benefits

401K with company match

Student loan payments

Job summary

Carvana is seeking a Line Lead to supervise and develop a team of hourly associates in our Inspection Center, driving production and quality goals while maintaining safety.

You will coach, delegate, and manage day-to-day activities, review defects, and partner with the General Manager to decide on repairs in a fast-paced, high-volume environment. A valid driver’s license is required and overtime/weekend work may be necessary.

Qualifications

• High School Diploma or GED equivalent is required.
• Experience using computers.
• Must be at least 18 years old.
• Demonstrated understanding of reconditioning processes and lean principles.

Responsibilities

• Manage movement of cars into/out of the Inspection Center while meeting production and quality goals.
• Meet or exceed inventory production goals daily, weekly and monthly.
• Oversee day-to-day team activities; identify strengths, weaknesses, and opportunities.
• Provide coaching and performance management to team members.
• Create a work environment that supports communication, teamwork and Carvana values.
• Communicate expectations, performance measures, and goals clearly to the team.
• Lead a team of production associates and decide on repairs based on cost and quality.
• Train team using Quality Control standards to minimize re-checks and delays.
• Ensure safety and proper use of PPE; maintain safe working conditions.

Skills

Team management

Coaching

Computer literacy

Education

High School Diploma or GED

Job description

About Carvana

At Carvana, we sell cars but we aren't car salesmen. Our promise is simple: we won't sell a car to a customer that we wouldn't sell to our own Mom. Period. To make sure our cars are in first-rate condition, we've built multiple vehicle Reconditioning Centers around the country, where our cars are inspected, perfected, and photographed before reaching the Carvana website. Using our Carvana Certified 150-point inspection process, we're able to verify that every vehicle meets our rigorous mechanical and cosmetic standards.

We strive to provide only the highest quality vehicles to our customers in our mission to deliver a no-hassle, better car buying experience. We are actively looking for passionate and talented individuals who can help us deliver on that promise.

Think you've got what it takes to join our team? Keep reading below to see what we're looking for!

Position Overview:

Line Lead is a front-line supervisor role, responsible for directly managing and developing a team of hourly associates in an Inspection Center to regularly achieve production targets.

What you'll be doing:

• Manage the movement of cars into and out of the Inspection Center safely for repairs, while meeting or exceeding set production and quality goals.
• Meet or exceed inventory production goals on a daily, weekly and monthly basis.
• Oversee day-to-day activities of assigned team; identify team's strengths and weaknesses; determine areas of opportunity and the appropriate steps to improve.
• Engage assigned team, provide appropriate coaching, development and performance management; offer feedback and demonstrate desired skills.
• Create a work and team environment that inspires positive communication, team cohesion, and adherence to Carvana's Values.
• Proactively communicate information to team members, providing clear understanding of expectations, performance measures, and goals.
• Prevent and resolve conflict among team members.
• Monitor and ensure adherence to systems, policies, procedures, and performance standards.
• Review and approve identified mechanical and physical defects of incoming inventory.
• Lead a team of production associates and partner with the Inspection Center General Manager to repair or reject inventory based on estimated cost of repairs and/or the overall quality of the vehicle.
• Train a team of production associates using Quality Control standards to identify and complete repairs effectively and efficiently the first time, minimizing re-checks and delays in production.
• Identify and complete repairs effectively and efficiently the first time, to minimize re-work and delays in production.
• Conscientiously work in ways that decrease the possibility of injury to yourself or other team members in the shop due to spills or other preventable hazardous conditions.
• Effectively manage multiple associates, including ensuring appropriate employee development and performance management.

What the job requires:

• High School Diploma or GED equivalent
• Experience using computers
• Must be at least 18 years of age
• Demonstrated functional expertise in one or more areas pertaining to Carvana's reconditioning process
• Demonstrated understanding of our current reconditioning processes and lean principles
• Valid driver's license with a clean driving record (no DUIs and no more than two moving violations in the last 3 years).
• Must be able to lift up to 60 pounds independently; majority of lifting from knee to shoulder heights; other lifting required from various levels
• Requires standing for extended periods of time with frequent stretching, reaching, walking, stooping, pushing, and/or pulling in an environment that may be cold, hot, noisy, and wet and may have fumes or odors due to vehicle maintenance.
• Requires use of safety equipment that may include but not limited to face shield or goggles, non-slip shoes, gloves, mask, and other protective garments and equipment.
• Ability to maintain high volume and high-quality content in a fast-paced environment.
• Ability to effectively delegate tasks to team members.
• Ability to communicate and interact with others effectively in a professional, courteous manner.
• Ability to communicate clearly and concisely, both written and oral.
• Ability to maintain high volume and high-quality content in a fast-paced environment.
• Ability to multitask and prioritize effectively.
• Ability to resolve complex issues with guidance from others.
• Ability to work overtime and on weekends.
• Ability to work variable schedule(s) as necessary.

Of course, we'll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.

What we'll offer in return:

• Full-Time Position with a competitive salary
• Medical, Dental, and Vision benefits
• 401K with company match
• A multitude of perks including student loan payments, discounts on vehicles, benefits for your