Automotive Store Manager

Tucker Tire Company; Ridgeland (MS); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Health Savings and Flexible Spending

Life and Disability Insurance

Employee Assistance Program

401(K) with company match

Flexible Paid Time Off

Paid Holidays

Discounts on Products and Services

Employee Referral Program

Paid Training and ASE Certifications

Career Growth Opportunities

Job summary

Big Brand Tire & Service in Ridgeland, MS is seeking a Store Manager to lead a fast-paced automotive service team. You will recruit, coach, and schedule staff while driving sales, guest satisfaction, and KPI performance. The role includes P&L oversight and ensuring safety, inventory accuracy, and compliant operations on a daily basis.

You’ll manage guest interactions, mentor technicians and sales staff, and own budget adherence while promoting a culture of service excellence and accountability.

Qualifications

• 2+ years store or service management in automotive or high-volume retail with service ownership.
• Proven sales leadership: hits targets, builds pipeline, lifts close rates.
• People leader: hires well, coaches, maintains standards, retains staff.
• Operational athlete: confident with KPIs, scheduling, inventory, and cash controls.
• Customer-focused communicator with clear explanations and follow-through.
• Valid driver’s license and ability to assist with shop flow (lifting up to 70 lbs).
• Open availability, including weekends, to lead peak guest-facing hours.

Responsibilities

• Lead & develop: recruit, hire, schedule, coach, and performance-manage a winning team.
• Win the day: set the game plan, drive KPIs, celebrate wins, course-correct fast.
• Own the guest experience: model five-star service; assist with estimates and approvals.
• Drive sales: execute playbooks, price with confidence, provide clear recommendations.
• Run the P&L: payroll discipline, inventory accuracy, shrink control, budget adherence.
• Protect the house: OSHA/EHS compliance, cleanliness, equipment/vendor coordination.
• Operate with excellence: cash/POS controls, reporting, audits, policy adherence.

Skills

Sales leadership

Team leadership

Operations KPI

Customer service

Scheduling

Cash controls

Job description

Description

Most people don't think much about their vehicle until something goes wrong. That's where we come in.

Whether you're helping customers, servicing vehicles, leading a team, or supporting operations behind the scenes, you'll play an important role in getting the job done right. We're looking for dependable people who enjoy solving problems, working together, and taking pride in their work. If that sounds like you, we'd love to talk!

Why You’ll Love Working Here

Benefits Worth Talking About. Not just competitive. Comprehensive.

• Medical, Dental, Vision Insurance
• Health Savings and Flexible Spending Accounts
• Supplemental Insurances (Life and Short/Long-Term Disability)
• Employee Assistance Program
• 401(K) with company match
• Flexible Paid Time Off
• Paid Holidays
• Discounts on Products and Services
• Employee Referral Program
• Paid Training and Reimbursement for ASE Certifications
• Career Growth Opportunities with a Growing Company

What You’ll Do

• Lead & develop: recruit, hire, schedule, coach, and performance-manage a winning team
• Win the day: set the game plan, drive KPIs, celebrate wins, course-correct fast
• Own the guest experience: model five-star service; jump in on estimates, approvals, and tough saves
• Drive sales: execute playbooks, price with confidence, ensure clear recommendations & follow-through
• Run the P&L: payroll discipline, inventory accuracy, shrink control, budget adherence
• Protect the house: OSHA/EHS compliance, cleanliness, equipment/vendor coordination
• Operate with excellence: cash/POS controls, reporting, audits, and policy adherence

What We’re Looking For

• 2+ years store or service management in automotive (or high-volume retail with strong service & P&L ownership)
• Proven sales leadership: hits targets, builds pipeline, lifts average RO & close rates
• People leader: hires well, coaches often, holds standards, retains talent
• Operational athlete: confident with KPIs, scheduling, inventory, and cash controls
• Customer-first communicator who builds trust with clear explanations and follow-through
• Valid driver’s license
• Able to assist with shop flow (periodic lifting up to 70 lbs)
• Open availability, including weekends, to lead the store through our busiest guest-facing hours

What Success Looks Like (KPIs you’ll own)

• Comp sales growth & gross profit dollars
• Labor/parts margin health; average RO; alignment & warranty attachment
• Technician productivity & efficiency; clocking and MEAL/OT complianceInventory accuracy & shrink; safety & audit scores
• Team engagement, retention, and bench readiness

About Us

Around here, we believe good work starts with good people.

For 50+ years, Big Brand has been the trusted name in tires and auto repair. We’re serious about two things: delivering world-class service to our customers and being the employer-of-choice by providing endless opportunities for career growth.

Whether you're in a store, distribution center, or our support center, you're part of a team that helps our neighbors get where they're going every day. We look for people who care, work hard, and take pride in doing things the right way. If that sounds like you, you'll fit right in.

Big Brand Tire & Service is an Equal Opportunity Employer. We celebrate diversity and are committed to a respectful, inclusive workplace.