Automotive Service Technician - Tempe, Arizona, United States

Hornemazda; Tempe (AZ); On-site; USD 42,000 - 60,000; Full time

Job summary

Hornemazda in Tempe, AZ is seeking an Automotive Service Technician to diagnose and repair a variety of vehicle makes. You will stay current with service publications and confidently greet customers in the Service Drive, ensuring courteous, accurate service from start to finish.

Ideal candidates will have ASE certification, a high school diploma, and a track record of delivering quality work with strong communication and a proactive sales mindset.

Qualifications

• High school diploma or equivalent is required.
• ASE certification is required; technical aptitude is expected.
• Technical or trade school degree is preferred.

Responsibilities

• Troubleshoot customer concerns using official tools and procedures.
• Follow service drive etiquette and greet customers professionally.
• Keep up to date with technical publications and shop systems.
• Ensure safe, quality vehicle service is delivered on first visit.
• Address customer concerns and identify additional sales opportunities.
• Inspect vehicles for service opportunities and proper maintenance.
• Return vehicles clean or cleaner than arrival; complete all paperwork.
• Participate in factory or in-house training programs.

Skills

Warranty inspections

Diagnostics

Vehicle maintenance

Repair service

Customer service

Communication skills

Reading instructions

Good judgement

Driver's license

High-energy personality

Education

High school diploma or equivalent

ASE certification

Technical or trade school degree preferred

Job description

Automotive Service Technician

Customer satisfaction is a result of your personal work habits and ethics and is of utmost importance as part of your job function.

TheService Technicianis also responsible for setting goals for personal service improvement, and monitor progress against customer satisfaction index numbers and production numbers as provided by the Service Manager.

Responsibilities:

Primary Responsibilities

• o Correctly troubleshoot customer concerns using the latest administrative and technical tools provided
• o Ensure that common courtesy is shown toward all customers you come into contact with
• o While in the vicinity of the Service Drive, act as a secondary customer greeter to customers that have not yet been acknowledged
• o Keep up to date with all technical publications, Service Comm, and Asist terminal operations
• o Make every reasonable effort to ensure safe and honorable vehicle service is delivered as promised the first time
• o Address all original customer concerns before moving onto additional sales
• o Inspect every vehicle for additional sales opportunities ensuring that the vehicle is being maintained to the local area and factory recommendation
• o Ensure the customers vehicle is returned as clean, or cleaner than when it arrived
• o Participate in any Factory, or in-house sponsored training programs offered to you
• o Complete all paperwork completely and correctly, then ensure all required shop forms are attached to the RO hard copy
• o Perform any other duties assigned by the Service Manager, ASM or Group Leader
• o Always come to work on time, ready to work, and in a clean uniform

Ideal candidates will have:

• Experience in performing warranty and non-warranty inspections, diagnostic, maintenance, and repair service on various vehicle makes and models.
• Proven track record of achieving or over-achieving goals
• Outstanding communication skills
• Professional appearance and work ethic
• Great attitude with a high-energy personality
• Superior customer service skills
• Ability to read and comprehend instructions
• Ability to exercise good judgement
• Valid State drivers license and good driving record

Required Education:

• High school diploma or equivalent
• Must have technical aptitude displayed by ASE certification
• Technical or trade school degree preferred

Compensation:

• We offer competitive pay, health, paid vacation, paid holidays, and a professional work environment.

Become a member of a winning team that offers growth opportunity, excellent earning potential and leadership that appreciates your drive, skills and ability.

When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.

We are anEqual Opportunity Employer and a drug free workplace.

Its Time To Make The Most Important Move Of Your Career!

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