Automotive Service Technician - Customer-Focused Car Care

AutomotoSocial Group; Delaware (OH); On-site; USD 42,000 - 54,000; Full time

Job summary

AutomotoSocial Group Automotive Service Technician is an immediate opening in Ohio. You will diagnose and troubleshoot customer concerns using the latest tools and ensure high-quality, first-time service. You will greet customers, maintain cleanliness, and ensure paperwork is complete and accurate.

You will participate in Factory or in-house training programs, stay current with technical publications, and strive to meet customer satisfaction and production goals through timely, reliable service.

Responsibilities

• Correctly troubleshoot customer concerns using the latest administrative and technical tools provided
• Ensure that common courtesy is shown toward all customers you come into contact with
• While in the vicinity of the Service Drive, act as a secondary customer greeter to customers that have not yet been acknowledged
• Keep up to date with all technical publications, Service Comm, and Asist terminal operations
• Make every reasonable effort to ensure safe and honorable vehicle service is delivered as promised the first time
• Address all original customer concerns before moving onto additional sales
• Inspect every vehicle for additional sales opportunities ensuring that the vehicle is being maintained to the local area and factory recommendation
• Ensure the customers vehicle is returned as clean, or cleaner than when it arrived
• Participate in any Factory, or in-house sponsored training programs offered to you
• Complete all paperwork completely and correctly, then ensure all required shop forms are attached to the RO hard copy
• Perform any other duties assigned by the Service Manager, ASM or Group Leader
• Always come to work on time, ready to work, and in a clean uniform

Job description

AutomotoSocial Group Automotive Service Technician is an immediate opening in Ohio. You will diagnose and troubleshoot customer concerns using the latest tools and ensure high-quality, first-time service. You will greet customers, maintain cleanliness, and ensure paperwork is complete and accurate.

You will participate in Factory or in-house training programs, stay current with technical publications, and strive to meet customer satisfaction and production goals through timely, reliable service.