Automotive Service Manager

GreatWater 360 Auto Care; West Chicago (IL); On-site; USD 70,000 - 95,000; Full time

Job summary

Krages Auto Center is seeking a Service Manager to lead daily shop operations and uphold company values while driving service sales. You will manage staff, schedules, training, and performance reviews, ensuring quality workmanship and customer satisfaction.

This role reports to the District Manager and requires strong English communication. A minimum of automotive shop management experience and a high school diploma are required, with responsibilities spanning budgeting, safety, and vendor

Qualifications

• Minimum education: high school diploma or GED; automotive shop management experience required.
• Experience leading shop staff and meeting sales targets.
• Strong knowledge of coaching, performance reviews, and hiring processes.

Responsibilities

• Manages Shop Employees: leads shop staff to meet objectives and sales targets.
• Enforce and maintain company values, policies, and systems.
• Approve timecards, maintain schedules, and manage employment practices with District/Regional Manager.
• Coaches employees not meeting standards; conducts timely performance reviews.
• Manages Shop Workflow with workflow-board and shop management software to optimize throughput.
• Hires, onboards, trains staff and makes hiring recommendations.
• Collaborates on termination decisions with HR and managers.
• Performs inventory management and warranty/vendor credit administration.
• Performs daily cash reconciliation and prepares deposits.
• Routes and approves vendor invoices for payment.
• Sell repairs and services following company guidelines.
• Controls costs while maintaining service and quality standards.
• Handles customer service issues and negative feedback; coaches staff accordingly.
• Recommends shop equipment purchases.
• Maintains shop safety through audits and training.
• Acts as Service Advisor in absence of dedicated advisor.
• Performs other duties as assigned.

Skills

Leadership

Sales

Customer service

P&L management

People management

Coaching

Hiring

Safety audits

Budgeting

Education

High school diploma or GED

Tools

Windows computer

Shop management software

Job description

Job Type

Full-time

Description

Role : Service Manager

Company

Krages Auto Center, a Great Water

Location

120 E Roosevelt Rd, West Chicago, IL 60185

Schedule

M-F: 7:30AM-5:30PM CST

Reports to

District Manager

Purpose & Objective

The Service Manager role is critical to the overall success of the shop. They are the keeper of the values, the maintainer of the standards, and the leader whom everyone in the shop follows. The person who fills this role will not only lead and manage all aspects of the shop, but they will also sell repairs to clients as needed to help the shop reach its sales goals.

Job Responsibilities and Duties

• Manages Shop Employees: Performs as the leader of the shop staff and helps them meet the objectives and sales targets set forth by the Company.
• Enforce and maintain the Company's values, policies, and systems.
• Approve timecards, maintain work schedules, and administer the employment practices of the company in partnership with the District and Regional Manager.
• Provides coaching to employees who aren’t meeting standards or expectations. Counsels/mentors shop employees for success. Completes performance reviews on-time.
• Manages Shop Workflow: While maintaining quality standards, maintains a balanced/efficient workflow using the company's systems such as the “workflow-board”, shop management software, and internal best practices. Manages tech workloads by monitoring and dispatching work in order to achieve the best possible results.
• Hires, onboards, and trains and/or arranges proper training of new shop staff
• Interviews and makes hiring recommendations
• Works with the Director of Human Resources and District/Regional Manager on employee termination recommendations.
• Performs inventory management
• Performs warranty and vendor credit administration
• Performs daily cash reconciliation and deposit
• Routes and approves vendor invoices for payment
• Sales: Sell repairs and service to clients using company guidelines and best practices.
• Manages Costs: Ensures that costs are kept under control by staff in all areas of the shop and finds ways to reduce cost while maintaining the customer service and quality standards of the company.
• Customer Service: Handles all customer service complaints, negative online feedback, and other customer service issues. This may include confronting and assisting frustrated customers. Prevents customer service issues whenever possible by monitoring/ensuring that all the verbal and written commitments/contracts made by staff are being honored. Handles customer rebates and performs customer follow-up. Provides coaching to staff regarding how to give better customer service based on observations made and/or from feedback from customers.
• Recommends shop equipment purchases
• Maintains shop safety by performing safety audits, training staff on shop safety, investigating injuries, and coaching employees.
• Performs in the Service Advisor role in the absence of a Service Advisor
• Other tasks: Allow no job to be too small or beneath oneself. Fill in on tasks as needed to maintain the flow of the shop. Examples could be running a shuttle, selling tickets, checking out customers, cleaning the bathroom, picking up a part, or any other task that can be safely completed which is needed.
• All other duties as assigned by supervisor

Minimum Education and Experience Qualifications

• High school diploma or GED is required
• Must have at least 2 years’ automotive shop management experience
• Must have at least 1 year experience in any sales role or demonstrate an ability to sell.

Knowledge & Skills

• Must be able to work and complete work tasks in a timely fashion in an environment that has constant distractions and interruptions.
• Must possess a working knowledge of how to use a Windows computer.
• Must be able to communicate in English fluently, both in verbal and in written form.
• Must possess ability to count. Must know how to perform basic math functions (addition, subtraction, division, multiplication) using a calculator.
• Self-aware, servant leader with proven experience managing (included interviewing, hiring, training, counseling, and termination of employees).
• Previous experience with performance management including coaching, setting expectations, writing, and delivering performance reviews, managing disciplinary actions, conducting investigations, and holding employees accountable for results
• Strong motivator with the ability to proactively diagnose problems and provide effective solutions; ability to deal with problems involving several concrete variables in standardized situation
• Proven practitioner in sales with the ability to train others in successful sales techniques and strategies
• Ability to read, interpret and communicate business and financial documents regularly
• Ability to interrupt and calculate figures such as financial reports, discounts, interest, and percentages; ability to apply concepts of basic math
• Demonstrated experience managing a P&L and familiarity with key line-item management to impact results

Work Environment & Physical Requirements

• Physical Demands:
• Must be able to get into and out of various vehicles without assistance.
• Must be able to drive a motor vehicle with passengers as needed for shuttle service.
• Must be able to lift and carry up to 50lbs without assistance.
• This job operates in an environment with extensive exposure to an automotive repair shop environment. The job will have exposure to a moderate noise level, adverse weather conditions, chemicals, odors, dirt, and dust. This role routinely uses standard office equipment such as computers, phones, photocopiers & scanners.
• Must possess a current valid driver's license and have a satisfactory Motor Vehicle Report (MVR)
• Ability to work flexible hours/days including evenings and if shops are open, weekends; additional time may be required depending on business needs.
• Ability to work with hands overhead, stand for long periods, and lift up to 50 lbs.; frequent reaching, bending, twisting, pulling, and pushing.
• Ability to answer phones and greet customers
• Ability to view and operate a computer, keyboard, mouse, etc.

Notice of AI Use in Job Application Review

As part of our commitment in creating a fair, efficient, and consistent hiring process we may use artificial intelligence (AI) to help our recruiting teams organize, summarize, and analyze information provided by candidates, including resumes, application responses, and other materials submitted during the application process.AI may be used to identify patterns, highlight relevant skills, and experience, and assist in comparing a candidate’s qualifications with the requirement of a specific role. These tools are to improve efficiency and consistency while supporting more informed hiring decisions, which will ultimately be made by the hiring team.