Automotive Service Manager

LaFontaine Chevrolet Buick GMC of St Clair; Saint Clair (MI); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Employee discounts

Benefits package

401(k) and employer match

Holiday savings program

Paid time off

Employee referral program

Life/AD&D

Job summary

LaFontaine Automotive Group is seeking an Automotive Service Manager to lead the service department, drive customer satisfaction, and oversee day-to-day operations at the Saint Clair location. You will manage team performance, budgets, and workflow to ensure efficient service delivery.

The role requires strong leadership, communication skills, and a commitment to high quality standards. You will collaborate with sales, parts, and service teams to deliver exceptional automotive care and build

Qualifications

• Ability to communicate clearly with customers and staff.
• Understand production and quality standards.
• Read and interpret service workflows.
• Commit to confidentiality policies.
• Able to work evenings and weekends.

Responsibilities

• Analyze service processes to improve efficiency.
• Increase technician productivity.
• Provide excellent customer service to all clients.
• Manage department profitability and budget.
• Coordinate parts flow with the parts manager.
• Maintain service records and performance reports.
• Ensure staff training and coverage.
• Set monthly/annual goals with GM.

Skills

Customer service

Team leadership

Operations management

Communication

Problem solving

Attendance & reliability

Compliance understanding

Job description

AUTOMOTIVE SERVICE MANAGER

Are you interested in joining a growing business that is committed to family, promotes employees from within, is Passionate about protecting the environment, has an inspiring company culture, and is actively involved with the community and local charities? If so, this opportunity might be for you!

THE POSITION:

The Service Manager manages the service department team and handles customer service interactions, reports, and repairs. The service manager ensures excellent customer service, maintains strong relationships with customers.

THE PERKS

• Competitive Compensation
• Employee Referral Program
• Employee Discounts on Sales and Service
• Benefits Package (Medical, Dental, Vision, Employer Paid Life/AD&D, Employee Assistance Program, Pet Insurance)
• Voluntary Benefits (Flexing Spending Account, Life/AD&D, Short-Term and Long-Term Disability, Critical Illness, Accident Insurance, Legal & Identity Theft Protection)
• 401(k) and Employer Match
• Holiday Savings Program with Employer Match
• Paid Time Off
• Holiday Pay

SKILLS, QUALIFICATIONS, AND EXPECTATIONS

• Devote themselves to ensuring satisfaction to customers.
• Determine management, production, and quality requirements by asking questions and listening.
• Attending company meetings as required.
• Maintain a follow-up system that encourages follow through with assigned projects.
• Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.
• Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
• Understand the terminology of the business and keep abreast of technology changes in products and services.
• Know and understand the federal, state and local requirements which govern the company’s business.
• Follow lawful directions from supervisors.
• Understand and follow work rules and procedures.
• Participate in performance management.
• Interact well with others and be a positive influence on employee morale.
• Uphold the company’s non-disclosure and confidentiality policies and agreements.
• Work evening, weekend and holiday work hours as required.

EDUCATION AND EXPERIENCE

• Ability to read and comprehend instructions and information.
• Professional personal appearance.
• Excellent communication skills.
• Ability to meet company's production and quality standards.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Analyze process regularly to assure efficient and high-quality work.
• Increase service technician productivity levels.
• Provide excellent customer service for all customers whether external and internal
• If technicians are having trouble completing service work in a timely fashion, provide assistance as required to complete the job.
• Manage the service department so that it provides appropriate levels of profit.
• Provide cost estimates for body damage and internal repairs.
• Manage service personnel so that they are adequately trained, alert and available for work. Ensure that jobs are delegated to technicians as appropriate considering skill level. Effectively utilize current resources.
• Become familiar and proficient with all phases of the computer system needed for parts and service management, developing, and maintaining the skills required.
• Together with the parts manager, establish an efficient process ensuring a smooth flow of parts to service technicians during jobs.
• Create and maintain a process to effectively manage warranty, customers paid, and internal repair orders.
• Require employees to keep the department clean, organized, and efficient.
• Use professionalism, cordiality, and concern to acquire the trust and confidence of new customers upon their introduction to the service department.
• When repeat repairs are presented, give special attention as needed to make sure the issue is corrected.
• Keep to expense and revenue goals as budgeted.
• Increase the volume of service work through effective management of technicians and processes.
• Create promotional campaigns in cooperation with the sales and parts departments.
• Establish and maintain service follow-up programs.
• Keep performance efficiency reports for service personnel and make them available as required to the General Manager.
• Stay up to date with service department concerns through attendance at applicable training sessions.
• Create monthly and annual goals for the service department in cooperation with the general manager.

PHYSICAL REQUIREMENTS

• Surroundings-spend time indoors in air-conditioned areas.
• Sitting-on a regular basis
• Standing-on a regular basis
• Walking-on a regular basis
• Bending, twisting and/or stooping-on a regular basis
• Kneeling and/or Squatting-on a regular basis
• Lifting-over 50 lbs. infrequently
• Reaching and/or lifting overhead-on a regular basis
• Climbing-stairs
• Repetitive hand/finger movement-on a regular basis
• Grasping/grabbing with hands-on a regular basis
• Pushing and Pulling-infrequently

THE COMPANY

Founded in 1980 by Michael Sr. and Maureen LaFontaine, the award-winning and nationally-recognized LaFontaine Automotive Group includes 54 retail franchises, 9 collision centers and 34 Michigan retail locations. The group employs nearly 2,500 individuals. It’s the mission of the LaFontaine Family to personalize the automotive experience by building lifelong relationships that connect families and strengthen communities. The LaFontaine commitment to customers, staff, and local communities is demonstrated by active participation and contributions to numerous non-profit organizations, educational institutions, and charities throughout southeast Michigan. The combination of both the mission and core values provides the basic foundation of our promise … to treat every customer like they are members of our family. From sales to service to parts, LaFontaine Automotive Group is able to meet any customer’s specific needs. LaFontaine represents the following brands: Buick, Cadillac, Chevrolet, Chrysler, Dodge, Ford, Fiat, Genesis, Honda, Hyundai, Jeep, KIA, Lincoln, Mazda, RAM, Polestar, Subaru, Toyota, Volvo, and Volkswagen. The LaFontaine Family Deal; it’s not just what you get, it’s how you feel. Visit www.familydeal.com for additional details.

OUR MISSION

To Build Lifelong Relationships that Connect Families, Strengthen Communities, and Personalize the Automotive Experience.

OUR CORE VALUES

Accountability, Responsibility, Respect, Communication, Teamwork, Passion.

LaFontaine Automotive Group is an equal opportunity employer.

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