Automotive Service Lane Manager

Grand Rapids; Grand Rapids (AL, MI); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a thriving automotive company committed to family values and community involvement as an Automotive Biller / Title Clerk. This role is essential in processing car deals and preparing legal documents for the DMV. You will enjoy a supportive culture that promotes from within, offers competitive compensation, and provides a comprehensive benefits package. This is a fantastic opportunity to grow your career in a dynamic environment where your contributions matter. If you are detail-oriented and passionate about the automotive industry, this position is perfect for you!

Benefits

Competitive Compensation

Employee Referral Program

Employee Discounts on Sales and Service

Benefits Package (Medical, Dental, Vision)

401(k) and Employer Match

Paid Time Off

Holiday Pay

Qualifications

• Strong documentation and communication skills are essential for this role.
• Dependability and attention to detail are crucial for processing titles.

Responsibilities

• Processes vehicle registrations and prepares tax and title documents.
• Maintains accurate records and verifies title applications for completeness.
• Cross-trains others on title clerk responsibilities and conducts training.

Skills

General Telephone Skills

Typing

Documentation Skills

Good Verbal and Written Communication

Dependability

Attention to Detail

Education

High School Diploma or GED

1 year of office clerical work and automotive dealership experience

Job description

AUTOMOTIVE BILLER / TITLE CLERK

Are you interested in joining a growing business that is committed to family, promotes employees from within, is passionate about protecting the environment, has an inspiring company culture, and is actively involved with the community and local charities? If so, this opportunity might be for you!

THE POSITION:

The Automotive Biller / Title Clerk processes car deals and prepares legal transfer of documents for the Department of Motor Vehicles (DMV).

THE PERKS:

• Competitive Compensation
• Employee Referral Program
• Employee Discounts on Sales and Service
• Benefits Package (Medical, Dental, Vision, Employer Paid Life/AD&D, Employee Assistance Program, Pet Insurance)
• Voluntary Benefits (Flex Spending Account, Life/AD&D, Short-Term and Long-Term Disability, Critical Illness, Accident Insurance, Legal & Identity Theft Protection)
• 401(k) and Employer Match
• Holiday Savings Program with Employer Match
• Paid Time Off
• Holiday Pay

Skills & Qualifications:

• General Telephone Skills
• Typing
• Documentation Skills
• Good Verbal and Written Communication
• Dependability
• Attention to Detail

Education and Experience:

• High School Diploma or GED.
• 1 year of office clerical work and automotive dealership experience preferred but will train the right person.

Essential Duties & Responsibilities:

• Processes all new and used vehicles for registration in the state in which they will be titled.
• Computerized Vehicle Registration (CVR) process for new and used car purchases.
• Prepares tax and title documents.
• Submits all legal transfer work to the Department of Motor Vehicles (DMV).
• Verifies that funds have been collected and the correct lienholder paid off before processing title applications.
• Checks for accuracy in the application and ensures that all information is complete.
• Prepares payoff checks for new vehicles and trade-ins.
• Bills out all dealer trades and prepares Certificates of Origin.
• Maintains a system to verify out-of-state titles.
• Compiles and maintains a complete list of all outstanding title work. Reports to management on the status of any missing or problem titles and provides a current list of outstanding titles to the comptroller at the end of month.
• Signs over titles for all wholesalers who have paid in full. Prepares a monthly report to management of any funds not collected from wholesalers due to missing or incomplete title work.
• Prepares stock cards for new and used vehicles.
• Posts vehicle sales and purchases.
• Processes/registers all vehicle warranties and extended service contracts, maintaining a log of all contracts processed and mailed.
• Processes yearly renewal of dealer tags in conjunction with the comptroller.
• Stays abreast of title regulations. Attends seminars held by local licensing bureaus and any available training on title regulations.
• Cross-trains others to handle title clerk daily responsibilities.
• Conducts periodic training sessions for F&I managers and sales personnel regarding title regulations and procedures and issues a written memo to managers and all sales personnel whenever regulations change.
• Directs title runner in daily routines.
• Prepares invoices listing items sold and service provided, amounts due and credit terms.
• Issues credit memorandums to indicate returned or incorrectly billed merchandise.
• Prepares credit forms for customers or finance companies.
• Posts transactions to accounting records such as worksheet, ledger, and computer files.
• Accesses computer files and compiles reports as requested.
• Other tasks as assigned.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 10 pounds at times.
• Must be able to access and navigate each department at the organization’s facilities.

THE COMPANY:

Founded in 1980 by Michael Sr. and Maureen LaFontaine, the award-winning and nationally-recognized LaFontaine Automotive Group includes 54 retail franchises, 9 collision centers and 34 Michigan retail locations. The group employs nearly 2,500 individuals. It’s the mission of the LaFontaine Family to personalize the automotive experience by building lifelong relationships that connect families and strengthen communities. The LaFontaine commitment to customers, staff, and local communities is demonstrated by active participation and contributions to numerous non-profit organizations, educational institutions, and charities throughout southeast Michigan. The combination of both the mission and core values provides the basic foundation of our promise … to treat every customer like they are members of our family. From sales to service to parts, LaFontaine Automotive Group is able to meet any customer’s specific needs. LaFontaine represents the following brands: Buick, Cadillac, Chevrolet, Chrysler, Dodge, Ford, Fiat, Genesis, Honda, Hyundai, Jeep, KIA, Lincoln, Mazda, RAM, Polestar, Subaru, Toyota, Volvo, and Volkswagen. The LaFontaine Family Deal; it’s not just what you get, it’s how you feel. Visit www.familydeal.com for additional details.

Our Mission: To Build Lifelong Relationships that Connect Families, Strengthen Communities, and Personalize the Automotive Experience.

Our Core Values: Accountability, Responsibility, Respect, Communication, Teamwork, Passion.

LaFontaine Automotive Group is an equal opportunity employer.