Automotive Service Concierge & Scheduler

Toyota Sunnyvale; Sunnyvale (CA); On-site; Full time

Job description

Description

Duties and Responsibilities:

• Responsible for understanding and complying with California Labor Code and all wage and hour laws, including but not limited to compensating employees for all hours worked; providing meal, rest, and recovery periods; and maintenance of accurate time records.
• Responsible for complying with all state and federal laws, including but not limited to equal employment; pay equity; harassment, discrimination, and retaliation; and reasonable accommodations.
• Greets customers and directs them to available technicians.
• Consults with Service Technicians regarding necessary repairs and possible alternatives to expensive repairs.
• Uses knowledge of company products and services to sell or provide in-depth information about available parts and service options to customers.
• Answers questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up.
• Provides customers with information and advice on warranty protections, potential cost savings, and the advantages of trading in versus fixing their car.
• Managing and overseeing the Dealership's workflow and schedule.
• Calls customers to advise them about service changes or car pick-up times.
• Maintains positive customer relationships to ensure repeat business.
• Ensures all details on services rendered and costs are related to customers and processes their payments.
• Serves as a liaison between with Service Technicians and customers about parts ordering and ensures parts are available when needed.
• Knows and practices the guidelines in the Bureau of Automotive Repair’s “Write it Right” Manual.

Requirements

Qualifications:

• Prior experience in a customer-oriented environment.
• Must be capable of working in a fast-paced dynamic environment.
• Must be able to pass background check.
• Must have good driving record.
• Must have Class A (CDL) drivers’ license.
• Must have basic knowledge of cars and maintenance.
• Must be willing to learn and expand knowledge.

Physical Demands:

• Must be able to lift, bend over, and stand.
• Must be to carry, push, pull 50 lbs.

Working Conditions:

• Must be able to work in an outside environment.
• Must be able to drive vehicles both small and big.
• May have to work in a noisy environment and in inclement weather conditions.