Automotive Service Advisor / Writer | Weekends Off | Goodyear

Christian Brothers Automotive Corporation; Goodyear, Northern (AZ, KY); Hybrid; USD 33,000 - 36,000; Full time

Benefits offered by this job

Significant bonus opportunities

Healthcare benefits

401(k) matching

Weekend off

Paid vacation & holidays

Weekly team lunches

Local ownership

Training program

Employee incentive store

Job summary

Christian Brothers Automotive Corporation is seeking an Automotive Service Advisor/Writer in Goodyear, AZ. This role guides guests through repairs, communicates status, and ensures satisfaction from intake to checkout. You will present repair options clearly and position services that meet customer needs while upholding integrity.

The position emphasizes hospitality, accurate workflow management, and teamwork in a busy shop, with opportunities for pay growth through performance-based bonuses.

Qualifications

• Valid driver's license and clean driving record.
• Experience in automotive customer service or service advisor preferred.
• Excellent communication and listening skills.
• Ability to explain service recommendations clearly and honestly.

Responsibilities

• Greet every guest with hospitality and respect.
• Deliver exceptional phone performance and schedule service opportunities.
• Present the best repair solution in an easy-to-understand way.
• Consistently recommend and sell services with honesty and integrity.
• Coordinate and participate in guest service activities throughout the repair process.
• Manage the store's workflow to ensure an exceptional guest experience.
• Ensure repairs meet specifications and quality standards.
• Provide shuttle service as needed in a CBA-branded vehicle.
• Maintain a positive attitude and team-oriented atmosphere.
• Collaborate with team members and assist others as needed.

Skills

Valid driver's license

Proficiency in Windows-based computer

Shop management software

Strong communication skills

Explain vehicle needs clearly

Upselling and trust-building

Organized and detail-oriented

Professional hospitality demeanor

Tools

Shop management software

Job description

Last updated:10/3/2026, 2:01:05 AM# Automotive Service Advisor / Writer | Weekends Off | GoodyearGoodyear, ArizonaFull-time - permanent## Job OverviewAs an Automotive Service Advisor/Writer with Christian Brothers Automotive, you are the trusted professional our guests rely on for assistance with their vehicles. Your role is crucial in building lasting relationships, as you are the face they see every time they invest in their vehicle.Service Advisors guide our guests through the entire repair process, keeping them informed about the status of their vehicles and ensuring their satisfaction before they leave our facility.## Benefits* **Compensation Range: $24/hr -$26/hr Plus Significant Bonus Opportunities*** **Closed Every Weekend To Spend Time With Family & Friends*** **Paid Vacation & Paid Holidays*** **Healthcare Benefits Available*** **Matching Retirement Plans*** **Team Member Celebration Program - Recognizing Employees' Birthdays and Achievements Throughout the Year*** **Rewarding Great Work, The Quarterly Review Process provides opportunities to share goals and earn pay increases based on performance*** **Wellness Program Offering Chaplain Care Support*** **Weekly Team Lunches*** **Locally Owned and Operated*** **Employee Point Store Access - Redeem Your Training Points For Awesome Swag & Rewards*** **Ongoing Training, both OJT and through the CBA Flywheel Learning System, to support Career Advancement**## Responsibilities* Greet every guest who enters the facility with genuine hospitality and respect* Deliver exceptional phone performance by connecting with guests, confidently communicating the value of recommended services, and maximizing opportunities to capture and schedule business* Clearly present the best solution for properly repairing each guest's vehicle in a way that is easy to understand* Consistently recommend and sell services with confidence while maintaining honesty and integrity* Direct, coordinate, and actively participate in guest service activities throughout the repair process* Manage the store's workflow effectively and efficiently to ensure an exceptional guest experience* Ensure all approved repairs are performed to proper specifications and quality standards* Provide shuttle service to guests as needed in a CBA-branded vehicle* Maintain a positive attitude and contribute to a strong, team-oriented atmosphere* Collaborate with team members and assist others as needed* Perform additional duties as assigned## Qualifications* Valid driver's license with a driving record that meets current insurance carrier requirements* Proficiency in Windows-based computer systems and automotive shop management software* Prior experience in an automotive customer service, service advisor, service writer, or automotive sales role preferred* Strong communication skills with the ability to clearly explain vehicle needs and service recommendations to guests* Proven ability to build trust, communicate value, and convert inquiries into scheduled service appointments* Organized and detail-oriented with the ability to manage multiple priorities in a fast-paced environment* Professional demeanor with a commitment to hospitality, integrity, and team collaboration## Physical Requirements* Being dependable and reliable for a position that is scheduled for Monday - Friday, 7am - 6pm* Being on your feet the majority of the workday (standing, walking, coordinating parts, etc.)* Occasionally lifting and carrying objects over 50 lbs.* Keeping a brisk work pace in a high-volume environment## Additional InformationChristian Brothers Automotive (CBA) began in 1982 with the simple premise of providing precision auto repair with transparency, integrity and a philosophy of people first. All 300+ CBA locations offer a modern facility equipped with manufacture-level diagnostic equipment and the latest factory scan tools. CBA shops also offer their technicians a consistent workload, free training, full-time live technician support and access to our private Technician Assistance Center.Thank you for viewing this opportunity! This job posting is for an opening at a Christian Brothers Automotive location that is independently owned and operated by a local licensed franchisee. Your application and any information included with it will be submitted to the franchisee for further handling. Christian Brothers Automotive Corporation (\"CBAC\") is a separate business entity. No CBAC employee will be involved in any decisions regarding your employment application. If you are hired for this position, you also understand and acknowledge that the local franchisee will be your employer and that CBAC will not be your employer. The local franchisee is solely responsible for all decisions related to your employment, including hiring, firing, discipline, compensation, scheduling and supervision.All of your information will be kept confidential according to EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer. Christian Brothers Automotive locations practice \"At-will\" employment practices.