Automotive Service Advisor / Writer - Volkswagen

Vadenchevroletpooler; Pennsylvania; On-site; USD 60,000 - 90,000; Full time

Job summary

A family-owned dealership in Pennsylvania is looking for an Automotive Service Advisor to enhance customer experience in their Volkswagen Service Center. Ideal candidates will have service advisor experience, strong customer service skills, and be ready for career progression in a supportive environment.

Benefits

Competitive pay plan

Excellent Insurance program with vision and dental

Paid vacation

Opportunities for advancement

Qualifications

• Service Advisor experience preferred.
• Valid driver's license required.
• Computer proficiency necessary.

Responsibilities

• Greet and assist customers with inquiries.
• Document vehicle concerns for technicians.
• Consult with customers on service specials.

Skills

Customer service practices

Problem solving

Computer proficiency

Tools

ADP/CDK

Job description

Automotive Service Advisor / Writer - Volkswagen

Service Advisor Experience Preferred Base Salary with parts and labor commission! Earnings up to $90,000!

Job Intro

Autohaus is a fifty-plus-year, family-owned, franchised Volkswagen, Audi, and Porsche dealership in Lancaster County, Pennsylvania. As one of the most respected dealers in Lancaster, our customers and employees alike enjoy the warm personal environment that Autohaus provides.We believe culture makes a difference and we strive to build lasting relationships with our employees, customers, and the community. We value our employees and invest in their success. Due to our tremendous growth over the past 3 years, we need to hire Service Advisors for our Volkswagen Service Center. If you are ready for a career with growth potential working with international leading brands, we would like to talk to you.

Job Description

Greet customers and assist them with any inquiries they may have. Perform vehicle walk around and documentation of customer concerns to enable the Technician to properly diagnose and service the vehicle.

• Competitive pay plan
• Base Salary with parts and labor commission! Earnings up to $90,000!
• Excellent Insurance program with vision and dental
• Paid vacation
• Advancement within the company
• More details available at the interview

Responsibilities

• Greet customers and assist them with any inquiries they may have.
• Perform vehicle walk around and documentation of customer concerns to enable the Technician to properly diagnose and service the vehicle.
• Consult with customers on applicable service specials.
• Prioritize required services and be prepared to provide options upon request.
• Document declines for services and ask for follow-up on future service considerations.
• Keep customers informed on completion times, service expenses, and possible changes.
• Remain involved with the delivery of the vehicle to customer upon completion to assure all customer concerns can be addressed.
• Provide concierge support for all owner inquiries to assure the customer has a positive service experience.
• Spend quality time developing rapport with customers.
• Know the product well enough to answer characteristic and operational questions regarding the customer's vehicle.

Requirements

• Service Advisor experience preferred
• ADP/CDK experience is preferred but not required
• Must be aware of the latest customer service practices and be a persistent problem solver.
• Computer proficiency
• Valid driver's license
• Resume must be uploaded, and online assessment completed for immediate consideration.
• Must pass pre-employment testing to include background checks, MVR, and drug screen.

Questions

Walk-in Applicants are Welcome!

Terms

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.