Automotive Service Advisor Toyota

Empire Automotive Group; Huntington Station (NY); On-site; USD 70,000 - 120,000; Full time

Job summary

An established industry player is seeking an Automotive Service Advisor to join their dynamic team. This entry-level, full-time position offers a fantastic opportunity for growth within the retail automotive sector. You will oversee service orders, manage technician schedules, and ensure exceptional customer service in a state-of-the-art facility. With a focus on customer satisfaction, this role is perfect for someone who is reliable, self-motivated, and eager to learn. Join a rapidly growing automotive group that values diversity and provides excellent benefits, including health insurance and a 401k plan.

Benefits

401k Plan

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Promotion from Within

Qualifications

• 1+ year of customer-facing service experience required.
• Strong computer skills and ability to multitask in a fast-paced environment.

Responsibilities

• Oversee service orders and manage technicians' schedules.
• Ensure excellent customer service and maintain a positive experience.
• Handle warranty claims and assist in diagnosing vehicle issues.

Skills

Customer Service

Communication Skills

Organizational Skills

Technical Knowledge

Multitasking

Empathetic Listening

Education

High School Diploma

Customer Service Experience

Job description

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Empire Automotive Group provided pay range

This range is provided by Empire Automotive Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$70,000.00/yr - $120,000.00/yr

Job Description

Empire Automotive Group Toyota of Huntington is seeking an experienced Automotive Service Advisor. Our new showroom and service facility feature state-of-the-art equipment, an efficient shop, and a comfortable customer waiting area with beverages and snacks. This is a great opportunity to grow with us and earn the income you deserve.

Your Daily Responsibilities

• Oversee service orders and the flow of the Service Lane.
• Ensure prompt, courteous, and effective customer service.
• Own the customer's experience by completing additional tasks that leave a positive impression.
• Provide concierge support for owner inquiries, both on the phone and in person.
• Manage technicians' schedules to maximize service capacity.
• Distribute work efficiently among technicians.
• Answer technical questions regarding vehicle issues, warranties, and repairs.
• Maintain a Customer Success Index at or above company standards.
• Assist in diagnosing vehicle problems and ordering parts as needed.
• Oversee warranty claims and supervise the service department.
• Ensure compliance with laws and regulations.
• Maintain good relationships with manufacturers and foster positive employee relations.

Desired Qualities

• Availability to work flexible hours and weekends.
• Reliable, self-motivated, and ambitious.
• Eager to learn and improve.
• Professional appearance.
• Clean driving record and valid driver’s license.
• Excellent communication, interpersonal, and organizational skills.
• Empathetic listening skills.
• Strong work ethic in a fast-paced environment.
• At least one year of customer-facing service experience.
• Friendly, enthusiastic, reliable, and a team player.
• Open to constructive feedback.
• Strong computer and multitasking skills.

Additional duties may be assigned as needed. Our goal is customer satisfaction. Join us and grow!

We are an equal-opportunity employer committed to diversity and inclusion.

Company Overview

The Empire Automotive Group offers opportunities for advancement in the retail automotive industry. With locations across Nassau, Suffolk, Queens, Brooklyn, Westchester, and New Jersey, and representing 18 brands, we are the third-fastest growing privately owned automotive group in the U.S. We are passionate about shaping the future of mobility, providing exceptional customer experiences, and fostering community relationships.

Benefits

• 401k Plan
• Paid time off (PTO)
• Competitive pay plans
• Health, Dental, and Vision Insurance
• Promotion from within

Additional Details

Position: Entry level, Full-time, in the retail motor vehicle industry. Referrals can double your chances of interview success.