Automotive Service Advisor - HILLSBOROUGH CDJR

Hillsborough Chrysler Dodge Jeep Ram; Hillsborough (CA); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking an Automotive Service Advisor to enhance customer experiences by providing expert guidance on vehicle maintenance and repairs. In this pivotal role, you will assess service needs, schedule appointments, and ensure seamless communication between customers and the service department. Your expertise will help build trust and transparency, fostering long-term customer relationships. Join a dynamic team that values professional growth and offers a supportive environment for your career advancement. This opportunity promises to be rewarding for those passionate about automotive service and customer satisfaction.

Benefits

Competitive Pay

Health Insurance

Paid Time Off (PTO)

401(K) Plan

Qualifications

• Experience in automotive service advising is preferred.
• Strong knowledge of automotive systems and components.

Responsibilities

• Conduct vehicle inspections to diagnose problems and recommend repairs.
• Schedule service appointments and manage the service department's workload.

Skills

Automotive Service Advising

Communication Skills

Knowledge of Automotive Systems

Customer Relationship Management

Computer Proficiency

Education

High School Diploma

Automotive Certification

Tools

CDK Software

Diagnostic Tools

Job description

Hillsborough Chrysler Dodge Jeep Ram is seeking an Automotive Service Advisor to join our team. As the Service Advisor you will be the primary point of contact for customers requiring automotive maintenance and repair services. Your role will involve assessing customers' vehicle service needs, scheduling appointments, and communicating effectively with the service department to ensure timely completion of work.

Automotive Service Advisor Compensation & Benefits:

• Competitive Pay
• Health Insurance
• PTO
• 401(K)

Automotive Service Advisor Responsibilities:

• Conduct thorough vehicle inspections to accurately diagnose problems and recommend necessary repairs and maintenance
• Provide detailed explanations of recommended services and associated costs to customers, ensuring transparency and trust
• Schedule service appointments and manage the service department's workload efficiently
• Collaborate with technicians and other team members to ensure smooth workflow and timely completion of repairs
• Handle customer inquiries and complaints promptly and professionally, striving to resolve issues to their satisfaction
• Maintain a clean and organized work environment, adhering to safety and cleanliness standards
• Other duties assigned

Automotive Service Advisor Requirements:

• Experience in automotive service advising within the automotive industry, Chrysler, Dodge Jeep and/or Ram is preferred
• Strong knowledge of automotive systems and components, including diagnostic procedures and repair techniques
• Excellent communication and interpersonal skills, with the ability to build rapport with customers and work effectively as part of a team
• Proficiency in computerized systems and software applications used for estimating, scheduling, and invoicing
• Prior experience with CDK is a huge plus
• Valid driver's license and a clean driving record
• Must be able to pass a pre-employment background check

WE ARE CAPITAL: A leading network of 20 automotive and powersports franchises in North Carolina. With over 1,500 dedicated employees, we blend our rich tradition with a family-owned culture. We take pride in our extensive selection of high-quality vehicles and our commitment to community and relationships. We warmly welcome military personnel and veterans to apply. Join us in advancing your career in an environment that promotes professional development, innovation, and excellence. Become a valued member of the Capital Automotive Group family!

At Capital Auto Group, we are committed to creating a diverse and inclusive workplace. We embrace equal opportunity in all aspects of employment and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. We value the unique perspectives and contributions of every employee and strive to foster a culture where everyone feels respected and empowered.