Automotive Service Advisor- Hendrick KIA

Hendrick Automotive Group; Concord (NC); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Employer Sponsored Healthcare

Performance-based pay & bonuses

401(k) with company match

Dental, Vision, Life Insurance

Paid time off

Vacation

Disability insurance

Holiday and sick pay

Employee discounts

Scholarship program

Career advancement

Employee assistance program

ASE tuition reimbursement

Internal career advancement

Job summary

Hendrick Kia Concord is seeking a Full-Time Service Advisor to join our team. You will help identify, sell, and document maintenance services, scheduling repairs and communicating with customers throughout the process.

The role emphasizes excellent customer service, accurate cost estimation, and teamwork with technicians to meet CSI and company standards.

Qualifications

• Automotive experience preferred.
• College Degree, High School Diploma, GED.
• Excellent interpersonal, customer service, and organizational skills.
• ASE and/or Manufacturer Certification a plus.

Responsibilities

• Works with customer and technician to identify required maintenance.
• Advises customers on necessary and recommended services.
• Offers additional services and repairs to customers.
• Computes cost of replacement parts and labor to restore vehicle to condition specified by customer.
• Estimates cost of mechanical, electrical, or other repairs.
• Enters itemized estimate on service order and explains estimate to customer.
• Schedules appointments with customer.
• Meets dealership’s standards for repair and order production.
• Maintains CSI at or above Company standards.
• Maintains an organized, clean and safe work area.
• Participates in required training.
• Records all hours worked accurately in company timekeeping system.
• Follows Safeguards rules and regulations.
• Demonstrates the Company’s Core Values.
• Complies with Company policies and procedures.

Skills

Interpersonal skills

Customer service

Organizational skills

Education

College Degree

High School Diploma

GED

Tools

Dealership Management System

Microsoft Office

Job description

Hendrick Kia of Concord Location: 7550 Hendrick Auto Plaza NW, Concord, North Carolina 28027

Summary: Full Time Service Advisor opportunities available at Hendrick KIA Concord! In this position you are trained to be responsible for selling, identifying and documenting service, scheduling maintenance, and repair orders for our valuable customers!

Schedule: 5-days per week, alternating Saturdays. 7:00am-5:00pm 8:00am-6:00pm 9:00am-7:00pm

Take Advantage of Our Cutting Edge Benefits:

• Employer Paid Healthcare & Prescription Plan
• Rewarding Performance Based Pay & Bonuses
• 401(k) Retirement Plan with Company Match
• Dental, Vision, Life Insurance
• Paid Time-Off up to 3 weeks
• Vacation
• Supplemental Benefits (Short-Term Disability, Long-Term Disability, Life Insurance)
• Holiday and Sick Pay
• Employee Discounts
• College Scholarship Program
• Individual & Team Rewards
• Employee Assistance Program
• ASE Tuition Certification Reimbursement
• Internal Career Advancement Opportunities

Education/Experience: Automotive experience preferred College Degree, High School Diploma, GED Excellent interpersonal, customer service, and organizational skills Certificates and Licenses: Valid Driver’s License ASE and/or Manufacturer Certification a plus

Essential Duties and Responsibilities

• Works with customer and technician to identify required maintenance.
• Advises customers on necessary and recommended services.
• Offers additional services and repairs to customers.
• Computes cost of replacement parts and labor to restore vehicle to condition specified by customer.
• Estimates cost of mechanical, electrical, or other repairs.
• Enters itemized estimate on service order and explains estimate to customer.
• Schedules appointments with customer.
• Meets dealership’s standards for repair and order production.
• Maintains CSI at or above Company standards.
• Maintains an organized, clean and safe work area.
• Participates in required training.
• Records all hours worked accurately in company timekeeping system.
• Follows Safeguards rules and regulations.
• Demonstrates the Company’s Core Values.
• Complies with Company policies and procedures.
• Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
• Other duties as assigned.

Essential Skills

• Intermediate skills in Microsoft Office products.
• Ability and knowledge of the Dealership Management System and other web based applications utilized for operations.
• Ability to understand and follow instructions.
• Ability to communicate effectively with customers and company personnel.

While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; and sit. Attendance Expectations: The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays.

Work Environment

Duties are generally performed in the service area. Responsibilities may include conducting road tests on customer vehicles. Work includes inspection of customer vehicles and frequent movement around the Service Department to convey information between customers and service technicians. Frequently interacts with customers, service manager and service technicians, and employees from various departments in the dealerships.

Hendrick Core Values

• Servant Leadership Servant Leaders consciously put the needs of others before their own, because to serve people is to value them.
• Teamwork through Trust & Respect Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.
• Integrity Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make.
• Commitment to Customer Enthusiasm Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers.
• Passion for Winning Hendrick's tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people.
• Accountability at All Levels Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team.
• Commitment to Continuous Improvement Every day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team.

This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of the company.

#CB Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf.

Hendrick Automotive Group believes that its people are its most important assets. Together, everyone achieves more. We work as a team, best utilizing our individual talents and skills to reach a common goal. Hendrick Automotive Group teammates help each other to balance their commitments to family and to the community they represent. Our 10,000 plus teammates across the country are empowered and trained to be leaders within our organization. At Hendrick Automotive Group we are defined by our integrity. We believe in doing what is right for our fellow teammates, our customers and our corporate partners. The core values of this company are what shape every action we take and every decision that is made. Our customers are important to us. They’re family. We genuinely desire for our customers to feel valued and cared about whenever inside our doors. Every day, Hendrick Automotive Group teammates recommit themselves to exceeding the expectations of our customers. The Hendrick name is synonymous with winning, at the dealership and on the race track. We are committed to continuing the Hendrick tradition of success and performance. Our teammates are empowered to overcome obstacles and do what it takes to satisfy our customers, lift up our fellow teammates and build profits. The automotive industry is rapidly progressing. Every day, Hendrick Automotive Group takes the initiative to find ways to achieve success through simpler, better, faster and leaner processes. We work daily to invest in the improvement of our teammates and develop resources to offer opportunities for personal growth and development. We strive for excellence in all that we do.