Automotive Service Advisor — Elevate Customer Care

budclary; Auburn (WA); On-site; USD 60,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Employee assistance

401(k)

PTO & Holidays

Employee discounts

Referral bonus

Job summary

Bud Clary Auto Group in Auburn Hyundai seeks an Automotive Service Advisor to sell and schedule needed service work in the service department. You will greet customers, collect vehicle data, write up repair orders, and coordinate with technicians to ensure timely completion.

The role emphasizes accurate cost estimates, high customer satisfaction, and active service marketing. The position offers comprehensive benefits, including health/dental/vision/life, 401(k), PTO from day one, employee

Qualifications

• Valid driver's license required.
• Excellent communication and customer service skills.

Responsibilities

• Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
• Greets customers in a timely, friendly manner and obtains vehicle information.
• Writes up customer's vehicle problems accurately and clearly on repair order.
• Test drives the vehicle with customer as needed to confirm the problem or refers to test technician.
• Refers to service history, inspects vehicle, and recommends additional needed service.
• Advices customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.
• Provides a complete and accurate written cost estimate for labor and parts.
• Establishes "promised time" and communicates progress to customers.
• Obtains customer signatures and processes payment arrangements.

Job description

Bud Clary Auto Group in Auburn Hyundai seeks an Automotive Service Advisor to sell and schedule needed service work in the service department. You will greet customers, collect vehicle data, write up repair orders, and coordinate with technicians to ensure timely completion.

The role emphasizes accurate cost estimates, high customer satisfaction, and active service marketing. The position offers comprehensive benefits, including health/dental/vision/life, 401(k), PTO from day one, employee