Automotive Service Advisor - Drive Sales & Customer Trust

gobravvo; Walnut Creek (CA); On-site; USD 71,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off and paid holidays

Employee discounts

Training and ongoing development

Clear opportunities for advancement

Job summary

Stress Free Auto Care in Walnut Creek is seeking a Service Advisor to deliver an exceptional customer experience from appointment through vehicle delivery. You will translate needs into services, build trust, and drive revenue in a performance-driven role.

Ideal candidates bring sales experience in high-volume settings, strong consultative skills, and a passion for automotive service. Advancement is based on demonstrated performance as the company grows.

Qualifications

• Proven track record of meeting or exceeding sales goals.
• Experience in high-volume, customer-facing environments.
• Strong consultative selling, discovery, and closing skills.
• Ability to build trust and create repeat business.
• Comfort working with KPIs and data-driven performance.

Responsibilities

• Build trusted customer relationships by understanding needs and setting expectations.
• Meet or exceed sales and revenue goals by identifying opportunities, building value, and converting recommendations into approved work.
• Use discovery and consultative selling to uncover needs and close sales.
• Manage the customer journey from appointment to vehicle delivery, including order creation and updates.
• Coordinate with technicians to keep work moving and communicate repair needs clearly.
• Handle multiple customers and orders in a fast-paced environment without sacrificing accuracy.

Skills

Sales experience

Customer service

Consultative selling

Communication

Organization

Problem solving

Team player

Automotive knowledge

Job description

Stress Free Auto Care in Walnut Creek is seeking a Service Advisor to deliver an exceptional customer experience from appointment through vehicle delivery. You will translate needs into services, build trust, and drive revenue in a performance-driven role.

Ideal candidates bring sales experience in high-volume settings, strong consultative skills, and a passion for automotive service. Advancement is based on demonstrated performance as the company grows.