Automotive Service Advisor Audi Birmingham

Sonic Automotive; Irondale (AL); On-site; USD 52,000 - 70,000; Full time

Job summary

Audi Birmingham, part of the Sonic Automotive family, is seeking a Service Manager to lead a productive service department and drive profitability while maintaining topCustomer satisfaction. The role emphasizes cost control, efficiency, and teamwork within a fast-paced automotive setting.

The ideal candidate brings dealership experience, strong communication skills, and a solid understanding of vehicle systems.

Qualifications

• High school diploma or equivalent.
• Dealership experience required.
• Two years of dealership experience.
• Ability to read and comprehend instructions.
• Excellent oral and written communication skills.
• Authorized to work in the USA.
• Ability to pass pre-employment testing including background checks, MVR, drug test, credit report and valid driver license.

Responsibilities

• Schedules service appointments and collects vehicle data prior to arrival.
• Greets customers in a timely, friendly manner.
• Provides complete and accurate cost estimates for labor and parts; establishes promised times.
• Checks progress of repairs and communicates changes to customers with explanations and authorization when needed.
• Test-drives vehicles or assigns to test technician as necessary.
• Maintains CSI ratings at or above manufacturer/zone/branch averages.
• Advises customers on vehicle care and maintenance per manufacturer specs.
• Maintains dealership standards for hours per repair order written.
• Follows federal, state and local regulations on hazardous wastes and OSHA requirements.
• Adheres to safety policies and reports any accidents.

Skills

Dealership experience

Communication skills

Vehicle knowledge

Safety-conscious

Education

High school diploma

Job description

• Full-time
• SHL Package: Sonic Sales Associate

Company Description

At Audi Birmingham, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc.

Job Description

Our Service Manager is responsible for running an efficient and profitable service department. He/She will operate the department at maximum production, controlling costs, building a loyal clientele, maintaining good employee relationships, setting and obtaining sales and profit objectives, and maintaining service records.

Duties and Responsibilities

• Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
• Greets customers in a timely, friendly manner.
• Provides a complete and accurate written cost estimate for labor and parts. Establishes "promised time".
• Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promise time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Test‑drive the vehicle or refer to the test technician as necessary.
• Maintains Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone or branch average.
• Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications, using maintenance menus.
• Maintains a dealership-prescribed standard for “hours per customer repair order written.”
• Understands and follows federal, state and local regulations, such as those governing the disposal of hazardous wastes, OSHA right‑to‑know, etc.
• Follows all company safety policies and procedures, and immediately reports any and all accidents to a manager or supervisor.

Qualifications

• High school diploma or the equivalent.
• Must have dealership experience.
• Ability to read and comprehend instructions and information.
• Two years of experience in a dealership position.
• General knowledge of vehicle mechanical operations.
• Sales experience preferred.
• Professional personal appearance.
• Excellent oral and written communication skills.
• All applicants must be authorized to work in the USA.
• All applicants must perform duties and responsibilities in a safe manner.
• All applicants must be able to demonstrate ability to pass pre‑employment testing to include background checks, MVR, drug test, credit report, and valid driver license.

Additional Information

It’s time to make the most important move of your career. From our cooperative, team‑based approach, to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.