Automotive Service Advisor

Toyota Santa Monica; Santa Monica (CA); On-site; USD 35,000 - 150,000; Full time

Benefits offered by this job

Medical, Dental and Vision Plans

Short and Long-Term Disability

Paid Holidays & Paid Time Off

Paid Life Insurance

401(k) Retirement Plan

Employee Assistance Plan

Paid Training

Job summary

Toyota Santa Monica is seeking an experienced Automotive Service Advisor to join our high-volume dealership. You will greet customers, listen to service needs, and prepare repair orders with accurate estimates while ensuring clear communication between customer and technician.

The role emphasizes delivering exceptional customer service, coordinating with technicians, and driving sales of labor and parts while maintaining a strong customer experience.

Qualifications

• Minimum of one year of Service Advisor experience in an automotive dealership is required.
• CDK experience and Toyota brand familiarity are preferred.
• Strong communication and interpersonal skills are essential.
• Valid driver’s license with acceptable driving record.

Responsibilities

• Greet customers promptly and provide a friendly, professional service experience.
• Prepare accurate repair orders with time, cost and labor estimates; verify warranties.
• Explain estimates and obtain approval for work to be performed.
• Monitor service progress and provide timely updates to customers.
• Resolve customer concerns and contribute to a positive dealership experience.

Skills

Communication skills

Customer service

Interpersonal skills

Tools

CDK experience

Toyota brand experience

Job description

Toyota Santa Monica is hiring an experienced Automotive Service Advisor! We’re looking for motivated professionals with at least 1 year of successful Service Advisor/Service Writer experience in an automotive dealership to join our high-volume dealership. If you’re ready to take the next step in your automotive career and thrive in a fast-paced environment, apply today and join our team!

Responsibilities

The Service Advisor is responsible for ensuring an exemplary experience for the service customer by providing a prompt and friendly greeting, listening to their description of problems or services needed, preparing repair orders and being proactive, accurate and thorough in communication.

The Service Advisors serves as a liaison between customer and technician ensuring the customer’s needs are understood by the technician and the recommended service and/or repairs are understood by the customer.

• Prepare accurate Repair Orders showing time, cost and labor estimates, verifying warranty and service contracts and reviewing with clients.
• Promote the sale of labor, parts and accessories by providing explanation of estimates and obtaining approval for work that is sold.
• Follow the progress of service repairs and provide customers with timely updates.
• Ensure high levels of customer service and retention by promptly addressing and resolving customer complaints.
• Take ownership of the customer’s experience by completing extra tasks that contribute to leaving a positive impression at the dealership.

Qualifications

• Required: A minimum of one year of previous experience as a Service Advisor in an automotive dealership setting is required.
• Prior Toyota brand and CDK experience preferred.
• Strong communication and interpersonal skills.
• Dedication to delivering exceptional customer service.
• Valid driver’s license and acceptable driving record.

Compensation

• The estimated annual earnings for this position are $35,152.00 - $150,000.00 after factoring in all forms of compensation including hourly pay, commission, overtime, etc.

Employees in this position will primarily be paid commissions based on performance but will also be paid minimum wage for non-sales work and for rest periods.

Please keep in mind that this range may vary depending on skills, experience, job-related knowledge, and location.

• Medical, Dental and Vision Plans
• Short and Long-Term Disability
• Paid Holidays & Paid Time Off
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Assistance Plan
• Paid Training

Hiring Requirements

• 18 years or older required
• All potential employees must pass pre-employment testing including a background check and drug screen