Automotive Service Advisor

Brakes Plus; Rockwall (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(K) retirement plan

Paid time off

Life insurance

Disability insurance

Job summary

A rapidly growing auto service company is seeking an Automotive Service Advisor in Rockwall, Texas. The candidate will lead the service department, ensuring quality customer service and team motivation. Responsibilities include supervising technicians, managing inventory, and creating a positive work environment. Candidates should have at least 2 years in a similar role, strong leadership skills, and a valid driver's license. The role offers a competitive annual salary consisting of $40,000 to $60,000, along with comprehensive benefits including medical, dental, and retirement plans.

Qualifications

• Minimum of 2 years’ experience in a Service Advisor/Writer role.
• Proven track record of exceeding business objectives.
• Valid driver's license needed.

Responsibilities

• Directly work with customers in sales and service.
• Supervise technicians and service personnel.
• Evaluate performance and productivity of service department personnel.
• Manage parts inventory and outside purchases.
• Ensure store safety and compliance with company procedures.

Skills

Leadership skills

Ability to work in a fast-paced environment

Organizational skills

Verbal communication

Written communication

Relationship building

Team collaboration

Knowledge of OSHA laws

Education

High school diploma or equivalent

Job description

Brakes Plus was founded in 1990 with a single store in South Denver. Today Brakes Plus has over 150stores across Colorado, Wyoming, Arizona, Texas, Nebraska, and Iowa. As one of the fastestgrowing auto service companies, we are continuously opening new stores in each of these regions while maintaining the familyvalues and standards that the company was founded on. Brakes Plus has two important assets, our employees and our customers. Our mission is to supply the customer with qualityparts and world class service at a great price. Our philosophy has always been for EVERY CUSTOMER to have a positiveexperience at Brakes Plus.

Job Description

The Automotive Service Advisor, reporting to the Store Manager, will be responsible for setting the highest standards of excellence and personifying our core values to support operations in the service department of your store. This will involve creating a highly motivated team environment, and working closely with the Service Team to improve their performance through hands-on presence in the store by efficiently developing team members, executing store processes, while ensuring that we continue to provide an industry leading customer experience.

Primary Responsibilities include (but are not limited to):

• Directly works with customers in areas of sales, service, customer opportunities, adjustments, etc.
• Creates a highly motivated team environment/climate
• Supervising technicians and service personnel, planning and scheduling their duties, assigning work, and following up on completion of assignments
• Coaching service department teammates on all operational issues
• Working directly with customers in areas of sales, service, customer opportunities, adjustments, etc.
• Evaluating performance and productivity of all service department personnel
• Managing parts inventory and outside purchases, as well as updating and restocking all in-house parts when needed
• Ensuring store safety, including the use of and maintenance of safety equipment
• Ensuring equipment/hardware layout and positioning within the service department
• Supervising shop area, equipment and teammates for compliance with company safety procedure
• Ensures that proper inspections are being conducted

Qualifications

We are looking for:

• Outstanding leadership and store management skills
• Ability to work in a fast-paced work environment
• Highly organized and detail-oriented, with the ability to mentor others in a manner that ensures efficiency
• Excellent verbal and written communication
• Ability to develop professional relationships with customers and team members
• Minimum of 2 years’ experience in a Service Advisor/Writer role
• Proven track record of exceeding business objectives
• Ability to work efficiently both individually and as part of a team
• Solid knowledge of basic OSHA laws
• Valid driver's license

Additional Information

Compensation: $40,000- $60,000 annual salary

Benefits: Brakes Plus provides a large selection of benefits that help protect the health, wealth, and well-being of you and your family. This comprehensive benefits program helps you create the best benefits program to fit your needs and lifestyle. This includes: Medical, Dental, Vision, Life Insurance, 401 (K) Retirement Plan, Employer Paid Short- and Long-Term Disability Insurance, Paid Time Off (Vacation/Personal), Paid Bereavement, and Paid Holidays.

All information will be kept confidential according to EEO guidelines.

Work Opportunity Tax Credits – Brakes Plus

Brakes Plus participates in the Work Opportunity Tax Credit (WOTC) program, which ADP administers on behalf of the company. Please follow the steps listed below to screen for the WOTC program. We appreciate your cooperation.

• Please answer each question to complete the voluntary screening
• Eligible applicants will be asked to Electronically Sign and click Submit to complete the screening
• Ineligible applicants will be asked to click Submit to finish the screening;You will not be asked to electronically sign