Automotive Service Advisor

Brakes Plus; Prosper (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) Retirement Plan

Short- and Long-Term Disability Insurance

Paid Time Off

Paid Holidays

Job summary

A leading auto service company in Prosper, Texas is seeking an Automotive Service Advisor to excel in a dynamic environment. This role requires outstanding leadership skills, a minimum of 2 years' experience in a similar position, and a commitment to delivering exceptional customer service. Advisors will supervise staff, manage operations, and directly interact with customers to ensure a positive experience. A competitive salary of $40,000-$60,000 annually with benefits including medical, dental, and 401(k) plan is offered.

Qualifications

• Outstanding leadership and management abilities.
• Proven ability to thrive in fast-paced environments.
• Strong organizational skills essential for mentoring peers.
• Exceptional communication skills both verbal and written.
• Experience in building professional relationships with customers.
• At least 2 years in a Service Advisor role is required.
• Track record of achieving business targets.

Responsibilities

• Work directly with customers in sales and service.
• Create a motivated team environment.
• Supervise and plan duties for technicians.
• Coach service department staff on operational issues.
• Manage parts inventory and purchases effectively.
• Ensure compliance with safety procedures.
• Conduct proper inspections of services provided.

Skills

Outstanding leadership and store management skills

Ability to work in a fast-paced work environment

Highly organized and detail-oriented

Excellent verbal and written communication

Ability to develop professional relationships

Minimum of 2 years’ experience as Service Advisor/Writer

Proven track record of exceeding business objectives

Ability to work efficiently individually and as a team

Solid knowledge of basic OSHA laws

Valid driver's license

Job description

Brakes Plus was founded in 1990 with a single store in South Denver. Today Brakes Plus has over 150 stores across Colorado, Wyoming, Arizona, Texas, Nebraska, and Iowa. As one of the fastestgrowing auto service companies, we are continuously opening new stores in each of these regions while maintaining the familyvalues and standards that the company was founded on. Brakes Plus has two important assets, our employees and our customers. Our mission is to supply the customer with qualityparts and world class service at a great price. Our philosophy has always been for EVERY CUSTOMER to have a positiveexperience at Brakes Plus.

Job Description

The Automotive Service Advisor, reporting to the Store Manager, will be responsible for setting the highest standards of excellence and personifying our core values to support operations in the service department of your store. This will involve creating a highly motivated team environment, and working closely with the Service Team to improve their performance through hands-on presence in the store by efficiently developing team members, executing store processes, while ensuring that we continue to provide an industry leading customer experience.

Primary Responsibilities include (but are not limited to):

• Directly works with customers in areas of sales, service, customer opportunities, adjustments, etc.
• Creates a highly motivated team environment/climate
• Supervising technicians and service personnel, planning and scheduling their duties, assigning work, and following up on completion of assignments
• Coaching service department teammates on all operational issues
• Working directly with customers in areas of sales, service, customer opportunities, adjustments, etc.
• Evaluating performance and productivity of all service department personnel
• Managing parts inventory and outside purchases, as well as updating and restocking all in-house parts when needed
• Ensuring store safety, including the use of and maintenance of safety equipment
• Ensuring equipment/hardware layout and positioning within the service department
• Supervising shop area, equipment and teammates for compliance with company safety procedure
• Ensures that proper inspections are being conducted

Qualifications

We are looking for:

• Outstanding leadership and store management skills
• Ability to work in a fast-paced work environment
• Highly organized and detail-oriented, with the ability to mentor others in a manner that ensures efficiency
• Excellent verbal and written communication
• Ability to develop professional relationships with customers and team members
• Minimum of 2 years’ experience in a Service Advisor/Writer role
• Proven track record of exceeding business objectives
• Ability to work efficiently both individually and as part of a team
• Solid knowledge of basic OSHA laws
• Valid driver's license

Additional Information

Additional Information:

Compensation: $40,000- $60,000 annual salary

Benefits: Brakes Plus provides a large selection of benefits that help protect the health, wealth, and well-being of you and your family. This comprehensive benefits program helps you create the best benefits program to fit your needs and lifestyle. This includes: Medical, Dental, Vision, Life Insurance, 401 (K) Retirement Plan, Employer Paid Short- and Long-Term Disability Insurance, Paid Time Off (Vacation/Personal), Paid Bereavement, and Paid Holidays.

All information will be kept confidential according to EEO guidelines.

Work Opportunity Tax Credits – Brakes Plus

Brakes Plus participates in the Work Opportunity Tax Credit (WOTC) program, which ADP administers on behalf of the company. Please follow the steps listed below to screen for the WOTC program. We appreciate your cooperation.

• Please answer each question to complete the voluntary screening
• Eligible applicants will be asked to Electronically Sign and click Submit to complete the screening
• Ineligible applicants will be asked to click Submit to finish the screening;You will not be asked to electronically sign