Automotive Service Advisor

Sun Auto Tire & Service; Little Rock (AR); On-site; USD 50,000 - 70,000; Full time

Job summary

Plaza Tire Service is seeking a Sales & Service Advisor to be the primary contact for customers, helping them understand vehicle needs, recommending solutions, and ensuring a smooth and professional service experience from start to finish.

This role emphasizes customer interaction, sales, problem-solving, and teamwork within the Sun Auto Tire & Service family, with a compensation package including salary and bonus.

Qualifications

• Must have High School Diploma or equivalent.
• Must be at least 18 years old.
• Prior experience as a Service Advisor is preferred.
• Professional appearance and ability to work in a process-driven environment.
• Possess valid driver’s license.
• Ability to work a minimum of five days, including Saturday.

Responsibilities

• Greet customers in a professional and courteous manner in person and on the phone.
• Listen to and document customer concerns; inspect vehicle and reference service history.
• Recommend services and clearly communicate additional recommendations from technicians.
• Promote the sale of services, parts, and accessories with product knowledge.
• Provide accurate cost and time quotes; update customers on progress throughout the day.
• Follow proper cash-out procedures and review warranties during checkout.
• Conduct post-repair follow-up calls to ensure customer satisfaction.
• Track returns and warranty parts for individual customers.

Skills

Customer service

Sales

Communication

Teamwork

Problem-solving

Professional appearance

Education

High School Diploma or equivalent

Job description

Plaza Tire Service

Turn Great Customer Service Into a High-Impact Career

If you enjoy helping people, building trust with customers, and working in a fast-paced environment, the

Plaza Tire Service

Turn Great Customer Service Into a High-Impact Career

If you enjoy helping people, building trust with customers, and working in a fast-paced environment, the Sales & Service Advisor role at Plaza Tire Service offers an opportunity to grow your career while making a real impact every day.
Plaza Tire Service is proud to be part of Sun Auto Tire & Service, a nationwide leader in automotive services. From coast to coast, we’re committed to integrity, excellence, and developing our people. As a Sales & Service Advisor, you will be the primary point of contact for customers — helping them understand their vehicle needs, recommending solutions, and ensuring a smooth and professional service experience from start to finish.
This role is ideal for individuals who enjoy customer interaction, sales, problem-solving, and working as part of a team.

Incredible pay, endless potential:

$50,000-$70,000 per year including salary and bonus

Benefits:

• Closed Sundays
• Competitive Bi-Weekly Pay
• Tuition Reimbursement
• Paid Vacation and Sick Time
• 6 Paid Holidays
• Medical, Dental and Vision Insurance
• Life Insurance (Company paid)
• 401(k) Retirement Savings Plan with Company Match
• Discounted Services on Personal and Immediate Family Vehicles
• Opportunity for Advancement!!!

Principal Duties and Responsibilities:

• Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company’s standardized customer service techniques.
• Listen to and thoroughly document customer’s concerns; inspect vehicle and refer to service history to accurately identify and verify customer’s service needs.
• Recommend services according to appropriate level of knowledge. Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision. Properly document all recommendations in customer file.
• Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
• Provide customer with an accurate quote that includes cost and time of completion for the services approved by the customer. Provide customer with updates throughout the day on the status of their services.
• Follow proper procedures when cashing out a customer’s ticket to include a review of the completed multi-point inspection and explanation of applicable warranties.
• Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers.
• Track all new returns, core returns and warranty parts for individual customers
• Other duties as assigned

Qualifications:

• High School Diploma or equivalent
• Must be at least 18 years of age
• Prior experience as a Service Advisor is highly preferred, but not required
• Professional appearance and proven ability to work in a process driven environment
• Possess valid driver’s license
• Ability to work a minimum of five days, including Saturday

Sun Auto Tire & Service provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.