Automotive Service Advisor

Sun Auto Tire & Service; Kingwood (WV); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Tuition Reimbursement

Paid Vacation and Sick Time

6 Paid Holidays

Medical, Dental and Vision Insurance

Life Insurance (Company paid)

401(k) Retirement Savings Plan with Co

Job summary

Sun Auto Tire & Service is hiring a Sales & Service Advisor to be the primary customer contact, understand vehicle needs, and recommend solutions for a smooth service experience.

The role emphasizes customer interaction, sales, and teamwork with opportunities for career growth and a competitive benefits package.

Qualifications

• High School Diploma or equivalent is required.
• Must be at least 18 years old.
• Prior experience as a Service Advisor is preferred but not required.
• Professional appearance and ability to work in a process-driven environment.
• Valid driver's license required.
• Able to work five days including Saturday.

Responsibilities

• Greet customers professionally in person and by phone.
• Document customer concerns and inspect vehicle service history.
• Recommend services and clearly communicate additional recommendations.
• Provide accurate quotes with cost and time for completion.
• Provide updates on service status throughout the day.

Skills

Customer service

Sales

Communication

Problem solving

Education

High School Diploma or equivalent

Job description

Sun Auto Tire & Service

Turn Great Customer Service Into a High-Impact Career

If you enjoy helping people, building trust with customers, and working in a fast-paced environment, the Sales & Service Advisor role at Sun Auto Tire & Service offers an opportunity to grow your career while making a real impact every day.

Sun Auto Tire & Service, a nationwide leader in automotive services. From coast to coast, we're committed to integrity, excellence, and developing our people.

As a Sales & Service Advisor, you will be the primary point of contact for customers - helping them understand their vehicle needs, recommending solutions, and ensuring a smooth and professional service experience from start to finish.

This role is ideal for individuals who enjoy customer interaction, sales, problem-solving, and working as part of a team.

Incredible pay, endless potential:

$16.00/Hr.- $20.00/Hr. + Commission watch your income grow-uncapped commission means the sky's the limit!

Benefits:

• Closed Sundays
• Competitive Bi-Weekly Pay
• Tuition Reimbursement
• Paid Vacation and Sick Time
• 6 Paid Holidays
• Medical, Dental and Vision Insurance
• Life Insurance (Company paid)
• 401(k) Retirement Savings Plan with Company Match
• Discounted Services on Personal and Immediate Family Vehicles
• Opportunity for Advancement!!!

Principal Duties and Responsibilities:

• Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company's standardized customer service techniques.
• Listen to and thoroughly document customer's concerns; inspect vehicle and refer to service history to accurately identify and verify customer's service needs.
• Recommend services according to appropriate level of knowledge. Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision. Properly document all recommendations in customer file.
• Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
• Provide customer with an accurate quote that includes cost and time of completion for the services approved by the customer. Provide customer with updates throughout the day on the status of their services.
• Follow proper procedures when cashing out a customer's ticket to include a review of the completed multi-point inspection and explanation of applicable warranties.
• Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers.
• Track all new returns, core returns and warranty parts for individual customers
• Other duties as assigned

Qualifications:

• High School Diploma or equivalent
• Must be at least 18 years of age
• Prior experience as a Service Advisor is highly preferred, but not required
• Professional appearance and proven ability to work in a process driven environment
• Possess valid driver's license
• Ability to work a minimum of five days, including Saturday

Sun Auto Tire & Service provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.