Automotive Service Advisor

Gills Point S Tire & Auto; Gresham (OR); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive Pay

Paid Time Off

Medical, Dental & Vision Insurance

401(k) with Company Match

Job summary

Gills Point S Tire & Auto is seeking a Service Advisor II to blend automotive knowledge with outstanding customer service and sales skills. You will act as a trusted advisor, guiding customers through vehicle service decisions and coordinating with technicians to ensure accurate, timely repairs and high customer satisfaction.

The role emphasizes relationship-building, effective communication, and opportunities to upsell tires, maintenance, and repair services while maintaining accurate repair

Qualifications

• High School Diploma or GED required.
• Experience in automotive service or tire sales preferred.
• Strong customer service and sales skills with a consultative approach.
• Excellent communication and relationship-building abilities.
• Willingness to pursue additional certifications.

Responsibilities

• Deliver an exceptional customer experience from check-in to delivery.
• Provide tire and service recommendations to improve safety and reliability.
• Prepare accurate estimates and present repair options and timelines.
• Coordinate with technicians to ensure quality and efficiency of repairs.
• Build long-term relationships through honest communication and service excellence.

Skills

Customer service

Sales

Communication

Organization

Problem solving

Education

High School Diploma or GED

Tools

POS software

Shop management software

Job description

Description

Build Customer Relationships. Drive Sales. Deliver Exceptional Automotive Service.

Are you passionate about helping customers, solving automotive problems, and turning great service into long-term relationships? At Gills Point S, we're looking for an experienced Service Advisor II who combines strong automotive knowledge with exceptional customer service and sales skills.

This is more than a customer service position—it's an opportunity to become a trusted advisor to our customers. You'll help them make informed decisions about their vehicles while working closely with technicians to ensure every repair is completed accurately, efficiently, and with the highest level of care.

If you thrive in a fast-paced environment, enjoy building customer loyalty, and have experience in automotive service or tire sales, we'd love to hear from you.

What You'll Do

Customer Service & Relationship Building

• Deliver an exceptional customer experience from vehicle check-in through delivery.
• Build trust by listening to customer concerns and recommending solutions that improve vehicle safety, reliability, and performance.
• Develop long-term customer relationships through honest communication and professional service.
• Resolve customer concerns with empathy, professionalism, and urgency.

Automotive Sales & Service Advising

• Perform all responsibilities of a Service Advisor I.
• Understand the skills and workflow of a Service Technician II to accurately communicate repairs and recommendations.
• Conduct detailed vehicle walk-arounds and inspections to identify tire, preventative maintenance, and basic mechanical service opportunities.
• Recommend tires, maintenance, and repair services based on customer needs and vehicle condition.
• Prepare accurate estimates and confidently present repair recommendations, timelines, and pricing.
• Educate customers on preventative maintenance, tire care, and vehicle safety.
• Identify opportunities to recommend additional services that provide genuine value to the customer.
• Schedule tire, preventative maintenance, and basic mechanical services.

Team Collaboration

• Communicate effectively with technicians to ensure accurate diagnosis and timely repairs.
• Coordinate workflow to maximize shop efficiency and customer satisfaction.
• Order tires and monitor inventory availability to support service operations.
• Maintain accurate repair orders and customer records.

Requirements

What We're Looking For

• High School Diploma or GED required.
• Automotive, tire, or service advisor experience required.
• Technical or vocational training in automotive technology is a plus.
• Strong knowledge of tires, preventative maintenance, light mechanical repair, medium truck, TBR, and agricultural tire applications.
• Outstanding customer service, communication, and relationship-building skills.
• Proven sales ability with a consultative, customer-first approach.
• Strong organizational and multitasking skills.
• Experience using point-of-sale and shop management software.
• Valid driver's license with an acceptable driving record.
• Willingness to pursue TIA Certification with company support.

Physical Requirements: This position requires frequent standing, walking, bending, kneeling, lifting up to 75 pounds, and safely operating shop equipment while working in a fast-paced environment. Candidates must be able to perform work both inside the shop and outdoors in varying weather conditions while following all company safety policies.

Why Join Gills Point S?

• Competitive Pay
• Performance-Based Incentive Opportunities
• Paid Time Off
• Stable Full-Time Schedule
• Paid Training & Career Development
• Medical, Dental & Vision Insurance
• Short-Term & Long-Term Disability
• Life & Accident Insurance
• 401(k) with Company Match
• Family-Oriented Culture
• Opportunities for Advancement

If you're an experienced automotive professional who enjoys helping customers, driving sales through honest recommendations, and working alongside a talented team, we'd love to hear from you.