Automotive Service Advisor

Sheehy Auto Stores; Glen Burnie (MD); On-site; USD 50,000 - 200,000; Full time

Benefits offered by this job

Health insurance

Vision and Dental insurance

Paid maternity/paternity after 1 year

Paid training

Career advancement

401(k) and profit sharing

Job summary

Sheehy Auto Stores seeks a Service Advisor to greet customers, assess repair needs, and coordinate with service technicians. You will present options with integrity and provide accurate cost estimates while building lasting customer relationships.

Responsibilities include managing warranties, following up on repairs, and ensuring high-quality service. Eligibility requires strong communication, organizational skills, and the ability to work in a fast-paced dealership environment.

Qualifications

• Previous experience as a Service Advisor is preferred.
• Reynolds & Reynolds or similar DMS proficiency preferred.
• Strong customer communication skills both in-person and on the phone.
• Strong organizational skills.
• Ability to work in a fast-paced environment with limited supervision.
• Compliance with all laws and company policies; authorized to work in the USA.

Responsibilities

• Greet service department customers promptly and courteously.
• Listen to customer needs and articulate repair requirements to technicians.
• Present recommended services using low-pressure, high-integrity methods.
• Provide accurate estimates of repair/maintenance costs.
• Follow up on repairs and keep customers informed of progress.
• Sell and manage extended warranties.
• Inspect repair quality and ensure completion of work.
• Notify customers when vehicles are ready for pickup.
• Explain repairs and associated costs to customers.
• Maintain CSI scores per dealership standards.

Skills

Customer communication

Organization

Fast-paced environment

Pre-employment checks

Motor Vehicle Report check

Tools

Reynolds & Reynolds

Job description

Sheehy Auto Stores has been named a 2024 and 2025 Top Workplace in Washington, DC, Baltimore, and Richmond!

Sheehy Auto Stores is one of the country's Top 30 Private Dealer groups representing some of the industry's best brands with over 25 locations. Sheehy Auto Stores prides itself on finding the best team members, both experienced and new to the industry, who have that desire to achieve. If this sounds like you, we want YOU to be part of our team!

Sheehy Auto Stores is seeking Service Advisors to join our team. Put your natural knack for pleasing people to work! If you can make customers feel welcome and confident that their needs are met, our dealership may be your next career home. We need more than a Service Advisor; we need an expert in the art and science of customer service--someone equally as comfortable greeting customers as they are scheduling appointments and acting as a liaison between our customers and our service techs.

We don't take a "one-size-fits-all" approach regarding our employees Benefits. Our programs are designed to improve your life at work and at home.

• Health, Vision, and Dental Insurance
• Paid Maternity & Paternity after one year of employment
• Paid Training
• Career Advancement
• 401(K) and profit sharing
• Compensation based on experience and performance: $50K up to $200K!

Responsibilities

• Attitude is everything—greet service department customers promptly and courteously
• Listen to each customer and articulate repair needs to techs
• Present recommended/additional services using low-pressure, high-integrity methods
• Provide accurate estimates of repair/maintenance costs
• Adherence to dealership policy on customer vehicle care and operation
• Follow up on each repair and keep customers informed of the progress
• Sell and manage extended warranties
• Inspect repair quality and ensure that all work is complete
• Notify customers when vehicles are ready for pickup
• Review and explain repairs and associated costs to customers
• Handle minor customer concerns and complaints
• Keep the Service Manager informed of all problems and potential problems
• Maintain Customer Satisfaction Index (CSI) scores by dealership standards

Requirements

• Previous experience as a Service Advisor is preferred
• Reynolds & Reynolds or similar DMS proficiency preferred
• Must have strong customer communication skills both in-person and on the phone
• Strong organizational skills
• Must be able to manage in a fast-paced work environment with limited supervision
• Comply with all federal, state, and local laws and company policies regarding the safeguarding of all customer, company, and manufacturer information, as well as customers' vehicles and property
• Authorized to work in the USA
• Ability to pass a pre-employment background check, Motor Vehicle Record Check, and drug screening
• Must have a valid driver's license

Our company maintains a strong policy of equal employment opportunities for all associates. We hire, train, promote, and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability, or citizenship, as well as other classifications protected by applicable federal, state, or local laws.

Sheehy Auto Stores is an Equal Employment Opportunity Employer