Automotive Service Advisor

Brakes Plus; Celina (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) Retirement Plan

Paid Time Off

Paid Holidays

Job summary

A leading auto service company in Texas is seeking an Automotive Service Advisor to support store operations. This role involves team leadership, direct customer interaction, and ensuring high service standards. A successful candidate will have outstanding leadership skills and at least 2 years of experience in a similar position, focused on exceeding business objectives and providing an exceptional customer experience. Compensation ranges from $40,000 to $60,000 with comprehensive benefits.

Qualifications

• Minimum of 2 years’ experience in a Service Advisor/Writer role.
• Highly organized and detail-oriented, with ability to mentor others.
• Excellent communication skills for developing relationships.

Responsibilities

• Work with customers in sales and service areas.
• Create a highly motivated team environment.
• Supervise technicians and service personnel.
• Coaching service department teammates.
• Managing parts inventory and ensuring safety standards.

Skills

Outstanding leadership and store management skills

Ability to work in a fast-paced work environment

Highly organized and detail-oriented

Excellent verbal and written communication

Ability to develop professional relationships

Proven track record of exceeding business objectives

Ability to work efficiently individually and as part of a team

Solid knowledge of basic OSHA laws

Valid driver's license

Job description

Brakes Plus was founded in 1990 with a single store in South Denver. Today Brakes Plus has over 150 stores across Colorado, Wyoming, Arizona, Texas, Nebraska, and Iowa. As one of the fastestgrowing auto service companies, we are continuously opening new stores in each of these regions while maintaining the familyvalues and standards that the company was founded on. Brakes Plus has two important assets, our employees and our customers. Our mission is to supply the customer with qualityparts and world class service at a great price. Our philosophy has always been for EVERY CUSTOMER to have a positiveexperience at Brakes Plus.

Job Description

The Automotive Service Advisor, reporting to the Store Manager, will be responsible for setting the highest standards of excellence and personifying our core values to support operations in the service department of your store. This will involve creating a highly motivated team environment, and working closely with the Service Team to improve their performance through hands-on presence in the store by efficiently developing team members, executing store processes, while ensuring that we continue to provide an industry leading customer experience.

Primary Responsibilities include (but are not limited to):

• Directly works with customers in areas of sales, service, customer opportunities, adjustments, etc.
• Creates a highly motivated team environment/climate
• Supervising technicians and service personnel, planning and scheduling their duties, assigning work, and following up on completion of assignments
• Coaching service department teammates on all operational issues
• Working directly with customers in areas of sales, service, customer opportunities, adjustments, etc.
• Evaluating performance and productivity of all service department personnel
• Managing parts inventory and outside purchases, as well as updating and restocking all in-house parts when needed
• Ensuring store safety, including the use of and maintenance of safety equipment
• Ensuring equipment/hardware layout and positioning within the service department
• Supervising shop area, equipment and teammates for compliance with company safety procedure
• Ensures that proper inspections are being conducted

Qualifications

We are looking for:

• Outstanding leadership and store management skills
• Ability to work in a fast-paced work environment
• Highly organized and detail-oriented, with the ability to mentor others in a manner that ensures efficiency
• Excellent verbal and written communication
• Ability to develop professional relationships with customers and team members
• Minimum of 2 years’ experience in a Service Advisor/Writer role
• Proven track record of exceeding business objectives
• Ability to work efficiently both individually and as part of a team
• Solid knowledge of basic OSHA laws
• Valid driver's license

Additional Information

Compensation: $40,000- $60,000 annual salary

Benefits: Brakes Plus provides a large selection of benefits that help protect the health, wealth, and well-being of you and your family. This comprehensive benefits program helps you create the best benefits program to fit your needs and lifestyle. This includes: Medical, Dental, Vision, Life Insurance, 401 (K) Retirement Plan, Employer Paid Short- and Long-Term Disability Insurance, Paid Time Off (Vacation/Personal), Paid Bereavement, and Paid Holidays.

All information will be kept confidential according to EEO guidelines.

Work Opportunity Tax Credits – Brakes Plus

Brakes Plus participates in the Work Opportunity Tax Credit (WOTC) program, which ADP administers on behalf of the company. Please follow the steps listed below to screen for the WOTC program. We appreciate your cooperation.

• Please answer each question to complete the voluntary screening
• Eligible applicants will be asked to Electronically Sign and click Submit to complete the screening
• Ineligible applicants will be asked to click Submit to finish the screening;You will not be asked to electronically sign