Automotive Service Advisor

Blain's Farm & Fleet (Blain Supply, Inc.); Cedar Falls (IA); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life Insurance

401(k) with company match

Paid ASE testing and certifications

Associate discount

Job summary

Blain's Farm & Fleet is seeking a Service Advisor to perform automotive services and provide quality customer service. The role includes training to achieve Level I status and working with the service department to ensure efficient operations.

Applicants should have strong communication skills, be able to read/ speak English, and pass pre-employment screenings. This on-site position offers opportunities for growth and a team-oriented environment.

Qualifications

• Must have great communication skills.
• Ability to pass pre-employment drug screening and background checks.
• Must read and speak English.
• Ability to effectively communicate with customers and coworkers.

Responsibilities

• Assist customers with their purchases in a customer service and sales focused environment.
• Utilize computers to determine product inventory levels and product arrival dates; set up work orders and schedule service.
• Explain work orders and invoices to customers.
• Perform Retail Cashier Duties by obtaining and processing customer payments.
• Install batteries, balance wheels, repair and install tires when required.
• Perform oil changes using LOF procedures when required.
• Demonstrate awareness and compliance with Loss Prevention and safety policies.
• Ability to interpret vehicle inspection results and make appropriate service recommendations to customers.

Skills

Communication skills

English speaking

Job description

Company & Benefits Information

At Blain’s Farm & Fleet we believe everyone deserves the opportunity to have a job they love, work in a great environment, grow their career & enjoy a positive balance.

As a family-owned retailer we take pride in offering a competitive benefit package designed to support you & your life. It is one of the reasons we have been named a Forbes Best Employer for seven consecutive years!

• Associates hired into a full-time role will become eligible for the following benefits effective their 91st day of full-time employment: Medical, Prescription, Dental, Vision, Short & Long Term Disability, Life Insurance, Ancillary Benefits, Identity Theft Protection, Pet Insurance, Etc.
• All major Holidays & Birthday off
• Advanced Leadership Training Programs: build the skills to grow your career
• Associate discount on name brands like Carhartt, Under Armour, STIHL, Milwaukee Tool, DeWalt & much more!
• Internal recognition programs that support an engaged workplace
• 401(K) with company match
• Paid ASE testing and certifications

Compensation

• Saturday & Sunday weekend premium pay $2.50 per hour
• Base pay up to $17.75/hr

The pay listed for this position may vary based on experience. Please note, compensation decisions are contingent on the facts and conditions for each job opening. We take into consideration the minimum requirements outlined in the job description, such as, training and experience, the position’s work location, required travel (if any), and external market conditions when determining the final salary for potential new hires.

Please note salary estimates published via alternate online job boards may not be a true representation of the actual pay range offered for this position. Please refer to the Blain’s Farm & Fleet position description for accurate pay range information.

Job Duties

The Service Advisor will perform automotive services in a timely and efficient manner while providing quality customer service. Associates will be trained to achieve Level I status.

• Assist customers with their purchases in a customer service and sales focused environment.
• Utilize computers to determine product inventory levels and product arrival dates. Utilize computers and VAST system to set up work orders for customers, schedule service work and communicate to the service department.
• Explain work orders and invoices to customers.
• Perform Retail Cashier Duties by obtaining and processing customer payments.
• Install batteries, balance wheels, repair and install tires when required.
• Perform oil changes using LOF procedures when required.
• Demonstrate awareness and compliance with Loss Prevention and safety policies and procedures.
• Ability to interpret vehicle inspection results and make appropriate service recommendations to customers.

Qualifications

• Must have great communication skills
• Ability to pass pre-employment drug screening and background checks
• Ability to read and speak English
• Ability to effectively communicate with customers and coworkers