Automotive Service Advisor

Sun Auto Tire and Service; Carrollton (TX); On-site; USD 23,419 - 27,552; Full time

Benefits offered by this job

Closed Sundays

Competitive Bi-Weekly Pay

Tuition Reimbursement

Paid Vacation and Sick Time

6 Paid Holidays

Medical, Dental and Vision Insurance

Life Insurance (Company paid)

401(k) Retirement Savings Plan with Company Match

Discounted Services on Personal and Immediate Family Vehicles

Opportunity for Advancement!

Job summary

Sun Auto Tire and Service, operating as Driver's Edge in Carrollton, Texas, is hiring a Sales & Service Advisor. This role focuses on exceptional customer service and product knowledge to assist customers with their automotive needs. We offer competitive pay starting at $17 to $20 per hour plus commission, along with numerous benefits.

Ideal candidates should have a high school diploma and demonstrate strong customer interaction, sales, and problem-solving skills. Join us to enhance customer satisfaction and propel your career forward!

Qualifications

• Must be at least 18 years of age.
• Prior experience as a Service Advisor is highly preferred, but not required.
• Possess a valid driver’s license.

Responsibilities

• Greet customers professionally both in person and on the phone.
• Listen and document customer concerns; inspect vehicle needs.
• Recommend services based on customer needs and provide quotes.
• Promote sales of services, parts, and accessories.
• Conduct follow-up calls for customer satisfaction.

Skills

Customer interaction

Sales

Problem-solving

Teamwork

Education

High School Diploma or equivalent

Job description

Overview

Driver's Edge

Turn Great Customer Service Into a High-Impact Career

If you are passionate about providing exceptional customer service and have a strong interest in the automotive industry, we encourage you to apply for the Sales and Service Advisor position at Driver's Edge. Join our team and help us drive customer satisfaction to new heights!

Driver's Edge operates multiple locations in Texas! Driver's Edge is part of Sun Auto Tire & Service, a leading provider of automotive services, operating under a family of trusted brands across the country. From coast to coast, we’re proud to serve our communities with integrity, excellence, and a commitment to developing our team.

As a Sales & Service Advisor, you will be the primary point of contact for customers — helping them understand their vehicle needs, recommending solutions, and ensuring a smooth and professional service experience from start to finish.

This role is ideal for individuals who enjoy customer interaction, sales, problem-solving, and working as part of a team.

Pay:

$17.00/Hr. - $20.00/Hr. and uncapped commission means the sky’s the limit!

Benefits:

• Closed Sundays
• Competitive Bi-Weekly Pay
• Tuition Reimbursement
• Paid Vacation and Sick Time
• 6 Paid Holidays
• Medical, Dental and Vision Insurance
• Life Insurance (Company paid)
• 401(k) Retirement Savings Plan with Company Match
• Discounted Services on Personal and Immediate Family Vehicles
• Opportunity for Advancement!!!

Principal Duties and Responsibilities:

• Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company’s standardized customer service techniques.
• Listen to and thoroughly document customer’s concerns; inspect vehicle and refer to service history to accurately identify and verify customer’s service needs.
• Recommend services according to appropriate level of knowledge. Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision. Properly document all recommendations in customer file.
• Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
• Provide customer with an accurate quote that includes cost and time of completion for the services approved by the customer. Provide customer with updates throughout the day on the status of their services.
• Follow proper procedures when cashing out a customer’s ticket to include a review of the completed multi-point inspection and explanation of applicable warranties.
• Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers.
• Track all new returns, core returns and warranty parts for individual customers
• Other duties as assigned

Qualifications:

• High School Diploma or equivalent
• Must be at least 18 years of age
• Prior experience as a Service Advisor is highly preferred, but not required
• Professional appearance and proven ability to work in a process driven environment
• Possess valid driver’s license
• Ability to work a minimum of five days, including Saturday

Sun Auto Tire & Service provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression or any other characteristic protected by federal, state or local laws.