Automotive Service Advisor

Victory Toyota; Austinburg Township (OH); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical benefits

Paid vacation

Holidays

Professional workplace

Non-smoking workplace

Drug free workplace

401(k) with company match

Direct deposit

Advancement opportunities

Job summary

Victory Automotive Group is seeking an Automotive Service Advisor to serve as the central liaison between customers and technicians. The role requires listening to customer problems, arranging for service, and setting expectations on delivery.

A high school diploma or GED and at least one year of dealer-level or large facility experience are preferred, with a valid driver’s license and clean driving record.

Qualifications

• High school diploma or GED required.
• One year of dealer-level or large facility experience preferred.
• Valid and unrestricted driver’s license with a clean driving record.
• Professional and dependable with strong customer service.
• Ability to read and follow instructions and work in a fast-paced environment.

Responsibilities

• Schedule service for customers in person or by phone.
• Follow up on repair status and manage customer expectations.
• Make repair recommendations and ensure timely delivery of repairs.
• Ensure all repairs pass quality control and/or road test.
• Maintain knowledge of vehicle operation, warranties, and service information.

Skills

Communication

Customer service

Professional appearance

Great communication skills

Read and comprehend instructions

Education

High school diploma or GED

Tools

Basic computer skills

Job description

Automotive Service Advisor

Company Description

Victory Automotive Group is family owned and operated since 1997 with over 50 locations across the United States. We provide the best opportunities for all employees, customers, communities, and each manufacturer we represent. Our continued commitment is to improve our dealerships and services to satisfy our customers’ wants and needs 100 percent of the time and always provide a pleasant, informative, and professional experience.

Victory Automotive Group is always looking for talented, self-motivated individuals to join our team.

Victory Automotive Group is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

Job Description

The Service Advisor is the center of communication for service/repair activities and the liaison between customers and the technicians.

Serving as the primary point-of-contact for all automotive service and repair matters, the Service Advisor must listen and thoroughly understand customer problems, arrange for appropriate service/repairs, and set/manage expectations on the part of the customers and the technicians in terms of service delivery. They make sure the customer knows what repairs are needed and what repairs and maintenance are recommended.

The ideal candidate has a high school diploma or GED, may have some post-secondary automotive training or experience, at least one year of dealer-level or large facility experience, an unrestricted driver's license and a clean driving record, and a strong technical and customer service performance record.

They must be able to work productively in a fast-paced team environment and must have a positive attitude, professional appearance, great communication skills, and the ability to deliver world class customer service.

This job description summary outlines core aspects of this position, but additional duties may be required on a routine basis. This job description does not constitute the complete responsibilities for this position.

Responsibilities

• Schedules service for customers either in person or on the phone to ensure a prompt and accurate diagnosis of any problems
• Follows up on status of repairs to ensure vehicle is ready when promised, informs customer in advance when car can’t be ready at the promised time, and obtains authorization from customers when repair estimates are revised
• Makes repair recommendations and manages delivery of repairs by setting and managing customer expectations
• Ensures that all completed repairs have gone through quality control and/or a road test
• Maintains current knowledge of vehicle operation, warranties, campaigns, and other service information, such as state lemon laws and Technical Service Bulletins (TSB)

Ensures all service level targets are met or exceeded

• Ensures that required documentation is complete and is in compliance with regulations and standards
• Complies with and enforces all safety policies and procedures
• Attends all staff meetings, training, and educational classes as required
• Performs other duties as assigned

Requirements

• High school diploma or GED
• One year of dealer-level or large facility experience preferred
• Valid and unrestricted driver's license and clean driving record
• Professional and dependable
• Safety and customer service orientedBasic computer and internet skills
• Outstanding communication skills
• Professional appearance and work ethic
• Ability to read and comprehend instructions
• Able to bend, kneel, squat, stand, and lift heavy objects as needed

Compensation

• Competitive Pay Based on Experience
• Medical Benefits
• Paid Vacation
• Holidays
• Professional Workplace
• Non-Smoking Workplace
• Drug Free Workplace
• Opportunity for Advancement
• Direct Deposit
• 401(k) with Company Match

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this position. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.

We are an Equal Opportunity Employer and a drug free workplace.

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