Automotive Service Advisor

Sun Auto Service; Austin (TX); On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

Closed Sundays

Bi-Weekly Pay

Tuition Reimbursement

Paid Vacation and Sick Time

6 Paid Holidays

Medical, Dental and Vision Insurance

Life Insurance (Company paid)

401(k) Retirement Savings Plan with 2%

Discounted Services on Personal and IM

Advancement opportunities

Job summary

Sun Auto Service, based in Austin, TX, is seeking a Sales & Service Advisor who will be the primary customer contact, explain vehicle needs, and guide service recommendations from start to finish.

The role emphasizes customer interaction, sales, problem-solving, and teamwork, with uncapped commission potential and generous benefits. Paid training and advancement opportunities are included.

Qualifications

• Customer service experience and strong communication skills.
• Ability to sell services and explain automotive recommendations.
• Professional appearance and team collaboration.

Responsibilities

• Promptly greet customers in a professional and courteous manner in person and on the phone.
• Listen to and document customer concerns; inspect vehicle and reference service history to identify needs.
• Recommend services and clearly communicate additional recommendations from technicians to help customers decide.
• Provide accurate quotes including cost and time for approved services and update customers throughout the day.
• Process transactions with proper review of inspections and warranties, and follow up for customer satisfaction.
• Track returns and warranty parts for individual customers; perform other duties as assigned.

Skills

Customer service

Sales

Teamwork

Communication

Problem-solving

Education

High School Diploma or equivalent

Job description

Location : Location US-TX-Austin

Requisition Post Information* : External Company Name Sun Auto Service

Requisition Post Information* : External Company URL sunautoservice.com

Location : Address 6813 McNeil Drive

Location : Postal Code 78729

Brand Lamb's Tire & Automotive

Overview

Turn Great Customer Service Into a High-Impact Career

If you are passionate about providing exceptional customer service and have a strong interest in the automotive industry, we encourage you to apply for the Sales and Service Advisor position at Sun Auto Service Tire & Service . Join our team and help us drive customer satisfaction to new heights!

Lambs Automotive is proud to be apart of Sun Auto Tire & Service, a leading provider of automotive services, operating under a family of trusted brands across the country. From coast to coast, we’re proud to serve our communities with integrity, excellence, and a commitment to developing our team

As a Sales & Service Advisor, you will be the primary point of contact for customers — helping them understand their vehicle needs, recommending solutions, and ensuring a smooth and professional service experience from start to finish.

This role is ideal for individuals who enjoy customer interaction, sales, problem-solving, and working as part of a team.

Incredible pay, endless potential:

$45k–$75k! Watch your income grow—uncapped commission means the sky’s the limit!

• Closed Sundays
• Competitive Bi-Weekly Pay
• Tuition Reimbursement
• Paid Vacation and Sick Time
• 6 Paid Holidays
• Medical, Dental and Vision Insurance
• Life Insurance (Company paid)
• 401(k) Retirement Savings Plan with Company Match
• Discounted Services on Personal and Immediate Family Vehicles
• Opportunity for Advancement!!!

Principal Duties and Responsibilities:

• Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company’s standardized customer service techniques.
• Listen to and thoroughly document customer’s concerns; inspect vehicle and refer to service history to accurately identify and verify customer’s service needs.
• Recommend services according to appropriate level of knowledge. Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision. Properly document all recommendations in customer file.
• Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
• Provide customer with an accurate quote that includes cost and time of completion for the services approved by the customer. Provide customer with updates throughout the day on the status of their services.
• Follow proper procedures when cashing out a customer’s ticket to include a review of the completed multi-point inspection and explanation of applicable warranties.
• Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers.
• Track all new returns, core returns and warranty parts for individual customers
• Other duties as assigned

Qualifications:

• High School Diploma or equivalent
• Must be at least 18 years of age
• Prior experience as a Service Advisor is highly preferred, but not required
• Professional appearance and proven ability to work in a process driven environment
• Possess valid driver’s license
• Ability to work a minimum of five days, including Saturday

Sun Auto Tire & Service provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.