Service Writer

Nealey Tire & Auto; Annapolis (MD); On-site; USD 112,500 - 137,500; Full time

Benefits offered by this job

401(k) matching

Comprehensive healthcare benefits

Free Lunch Fridays

Job summary

A growing automotive service company in Annapolis, MD is seeking an Automotive Service Advisor to manage customer experiences and maximize sales. Candidates should have 3+ years of relevant experience and a valid driver's license. The role offers a competitive base salary with performance bonuses and comprehensive benefits. Join a team that emphasizes growth, accountability, and customer trust while enjoying a family-focused work environment.

Qualifications

• 3+ years of experience as an Automotive Service Advisor or in Automotive Sales.
• Valid driver's license required.
• Ability to work in a performance-based environment.

Responsibilities

• Lead the customer journey from greeting to vehicle delivery.
• Manage service orders with speed and precision.
• Deliver confident recommendations about vehicle health.
• Partner with Technicians to optimize shop workflow.
• Educate customers on preventative maintenance.
• Execute service processes to ensure consistency.

Skills

Automotive Service Experience

Sales Skills

Customer Service Skills

Mental Toughness

Job description

Who Thrives Here | Service Advisor Qualifications

Our Elite Service Advisors Are More Than Just "order Takers"‑they Are Disciplined Sales Professionals Who Thrive In a Fast‑paced, High‑volume Environment. We Have Found That The Most Successful Candidates Often Come From These High‑intensity Backgrounds And Have The Following Qualifications:

• Automotive Service Advisors: Individuals with 3+ years of experience in a high performing and/or high volume automotive repair shop.
• Former Collegiate Athletes: Individuals who bring mental toughness, a competitive edge, and extreme coachability.
• Dealership Pros: Experienced Service Advisors looking to escape the corporate grind for an independent shop culture and a tight‑knit team.
• Sales Powerhouses: Professionals from any industry who love performance‑based compensation and "hitting the numbers."
• Car Enthusiasts: People who possess a genuine passion for the industry and can speak the language of the bay.

We value hunger, radical accountability, and the relentless drive to master a proven sales system.

Qualifications

• Individuals with 3+ years of experience as an Automotive Service Advisor, Service Writer, or in Automotive Sales
• Have a valid driver's license
• Individuals who are comfortable working in a performance‑based environment where a portion of their compensation is tied to sales targets and KPIs
• Individuals who have high energy and are consistently punctual in a fast‑paced shop environment
• Individuals who demonstrate mental toughness and coachability

What You’ll Do | Service Advisor Requirements

As a Service Advisor, You Are The "face Of The Franchise." You Aren't Just Selling Repairs; You Are Building Trust And Managing The Front‑of‑house Experience. Your Daily Focus Includes:

• Own the Guest Experience: Lead the customer journey from the initial greeting to the final vehicle delivery with authority and professionalism.
• Master the Write‑Up: Accurately manage service orders with speed and precision to ensure no detail is missed.
• Consultative Sales: Deliver clear, confident recommendations that help customers make informed decisions about their vehicle's health.
• Technical Synergy: Partner closely with Technicians to keep shop workflow optimized and production moving.
• Value‑Based Upselling: Educate customers on preventative maintenance and maximize every repair order through expert communication.
• Process Discipline: Execute our proven service process to ensure consistency, profitability, and five‑star reviews.

What’s In It For You - Benefits

This isn’t just a job – this is a career‑building opportunity with a fast‑scaling company that offers industry‑leading benefits:

• TOP EARNERS MAKE $125K+: Highly competitive base salary, aggressive performance bonuses, and a 401(k) with up to 4% matching
• Elite Professional Coaching: Access to high‑level training to ensure you are constantly advancing
• 5‑DAY WORK WEEK for a reliable work‑life balance
• Operational Excellence: Top‑tier management that leads with positivity and extreme efficiency
• Total Security: Comprehensive healthcare benefits for you and your family
• Culture & Perks: A fast‑growing independent shop with a family environment, culture of accountability, teamwork, respect, and Free Lunch Fridays

At Nealey Tire & Auto in Annapolis, MD, we don't just talk about growth – we live it. If you're hungry to learn, build, and win, this is where you belong.

About Us

At Nealey Tire & Auto, we're not just fixing cars‑we're building one of the most respected and fastest‑growing automotive service companies in Maryland. With five thriving locations (and more on the way), we've built a reputation on integrity, performance, and a proven system that delivers results.

We're looking for an Automotive Service Advisor who wants to be rewarded for their output. If you are punctual, energetic, and ready to win, you'll fit right in.

Salary: $125000 per year