Automotive Service Advisor

Krause Family Ford; Alpharetta (GA); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

401(k) with company match

Dental & vision insurance available

Paid vacation, PTO, and holidays

Career advancement opportunities—we’ll

Employee discounts on vehicles, parts,

Family-owned culture

Long-term career stability

Supportive and team-oriented

Job summary

Angela Krause Ford Lincoln is seeking an experienced Automotive Service Advisor to build lasting customer relationships and advocate for top-quality maintenance and repairs. You will bridge customers and our service team, driving satisfaction, loyalty, and value through every interaction.

Join a fast-paced, customer-focused environment with opportunities for career growth, robust benefits, and a team dedicated to excellence in service.

Qualifications

• Previous automotive Service Advisor experience.
• Strong sales and relationship-building abilities.
• A customer-first mindset.
• Excellent communication and organizational skills.
• The ability to thrive in a fast-paced environment.
• A positive attitude and professional presence.
• A desire to grow their career with an outstanding organization.
• CDK & Xtime experience preferred.

Responsibilities

• Greet customers professionally and build lasting relationships.
• Understand customer needs and recommend appropriate services.
• Clearly communicate vehicle findings, maintenance needs, and repair recommendations.
• Keep customers informed throughout the repair process.
• Ensure every customer leaves confident in the service they received.
• Manage repair orders efficiently from write-up through delivery.
• Collaborate with technicians to ensure accurate recommendations.
• Identify maintenance opportunities that benefit customers.
• Drive labor sales, customer retention, and department profitability.

Skills

Customer service

Sales ability

Communication

Organizational skills

Tools

CDK

Xtime

Job description

Automotive Service Advisor

Join One of Georgia's Most Respected Automotive Organizations

High Earnings • Career Growth • Customer-Focused Culture

At Angela Krause Ford Lincoln, we're not looking for someone to simply write repair orders. We're looking for a relationship-builder, problem-solver, and customer advocate who wants to be part of a high-performing service team.

If you're an experienced Service Advisor who thrives in a fast-paced environment, enjoys serving customers, and wants to be rewarded for your performance, this could be the opportunity you've been looking for.

As part of Krause Auto Group, you'll join an organization that has spent more than 30 years building a reputation for excellence, employee development, and industry-leading customer service. Many of our leaders started in front-line positions and advanced their careers through hard work and dedication.

Why Top Service Advisors Choose Us

• Competitive compensation with strong earning potential
• Consistent customer traffic and growth opportunities
• Modern facilities and advanced dealership systems
• A team of skilled technicians committed to quality repairs
• Supportive leadership focused on your success
• Real opportunities for advancement within a growing automotive group
• Family-owned culture where employees are valued and recognized
• Stability and long-term career growth

Why You’ll Love It Here

• 401(k) with company match
• Dental & vision insurance available
• Paid vacation, PTO, and holidays
• Career advancement opportunities—we promote from within
• Employee discounts on vehicles, parts & service
• Family-owned and operated culture
• Long-term career stability
• Supportive and team-oriented environment

What Makes This Opportunity Different?

Our Service Advisors are trusted professionals who help customers maintain one of their most important investments. You'll serve as the bridge between our customers and our service team while building lasting relationships that create loyalty and drive success.

We provide the tools, training, and support you need to maximize your potential while delivering an exceptional ownership experience for every customer who visits our dealership.

What You'll Be Responsible For

Delivering an Exceptional Customer Experience

• Greet customers professionally and build lasting relationships
• Understand customer needs and recommend appropriate services
• Clearly communicate vehicle findings, maintenance needs, and repair recommendations
• Keep customers informed throughout the repair process
• Ensure every customer leaves confident in the service they received

Driving Service Department Success

• Manage repair orders efficiently from write-up through delivery
• Collaborate closely with technicians to ensure accurate recommendations
• Identify maintenance and repair opportunities that benefit customers
• Help drive labor sales, customer retention, and department profitability
• Support dealership objectives for customer satisfaction and operational excellence

What We're Looking For

The ideal candidate has:

• Previous automotive Service Advisor experience
• Strong sales and relationship-building abilities
• A customer-first mindset
• Excellent communication and organizational skills
• The ability to thrive in a fast-paced environment
• A positive attitude and professional presence
• A desire to grow their career with an outstanding organization
• CDK & Xtime experience preferred

Build More Than a Job. Build a Career.

At Angela Krause Ford Lincoln, we believe great employees deserve great opportunities. Whether your goal is to become a senior advisor, service manager, fixed operations leader, or beyond, we invest in our people and promote from within whenever possible.

If you're ready to join a dealership that values performance, professionalism, and people, we'd love to meet you.

Krause Auto Group is proud to be an equal opportunity employer. We are committed to creating a workplace where every employee feels respected, supported, and empowered to succeed.