Automotive Sales Professional | Volkswagen

Hendrick Automotive Group; United States; On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

No-cost employee healthcare benefits

100% paid training

Bonuses and performance-based pay

Job summary

Volkswagen of Concord, part of Hendrick Automotive Group, seeks an energetic Sales Professional to showcase inventory and guide customers through their automotive journey, leveraging strong communication and relationship-building skills.

The role emphasizes upselling, CRM utilization, and contributing to dealership sales goals in a fast-paced environment with a focus on customer satisfaction and integrity. Training and career growth are highlighted.

Qualifications

• Valid Driver's License.
• College Degree, High School Diploma or equivalent.
• 2 years of direct customer-facing sales experience (automotive or similar fast-paced retail environment).

Responsibilities

• Greet customers warmly and identify their needs through active listening and engaging conversation.
• Demonstrate vehicle features, specifications, and benefits to prospective buyers with enthusiasm and clarity.
• Manage a robust sales pipeline by following up with leads via phone calls, emails, and in-person visits.
• Conduct cold calls and outbound sales efforts to generate new business opportunities.
• Negotiate deals confidently while maintaining transparency and integrity to ensure customer satisfaction.
• Utilize CRM software to track customer interactions, manage inventory information, and support sales processes.
• Upsell additional products or services such as extended warranties or accessories to maximize revenue.
• Maintain organized inventory management records and assist with dealership inventory control efforts.
• Provide outstanding customer service by maintaining professional phone etiquette, clear communication skills, and a friendly demeanor.

Skills

Automotive sales

Negotiation

Lead generation

CRM experience

Customer service

Communication

Public speaking

Education

College degree or equivalent

High School Diploma or equivalent

Tools

CRM software

Job description

Location: 7500 Hendrick Auto Plaza NW, Concord, North Carolina 28027

Are you looking for a stable company to grow with? We are seeking an energetic and motivated Sales Professional to join our team at Volkswagen of Concord - an award-winning Hendrick Automotive Group dealership! Join a dynamic automotive group renowned for its commitment to excellence, integrity, and customer satisfaction.

Job Description: In this role, you will be the driving force behind showcasing our vehicle inventory, engaging with customers, and guiding them through their automotive journey. Your enthusiasm for cars and exceptional communication skills will help you build lasting relationships, upsell effectively, and support our dealership’s sales goals. This position offers an exciting opportunity to develop your sales expertise in a fast-paced environment. Volkswagen vehicles are known for their quality and style with a number of comparative advantages in the market, including its commitment to sustainability.

Benefits

At Hendrick, we believe in helping our teammates accomplish the goals they have set for themselves, their jobs and their families. It's the Hendrick Advantage. Taking care of our employees helps us better care for our customers.

• NO COST Employee Healthcare Benefits
• 100% Paid Training
• Team Culture like no other
• Rewarding performance-based pay plans and bonuses
• Sales Onboarding Program
• The Best Dealership Facilities in the Area
• 401(k) with Company Match
• Largest privately owned auto group in the country
• GREAT career growth potential
• Paid Medical - NO COST Employee Healthcare and Prescription Plan
• Generous paid time off/vacation and sick days
• Basic Life Insurance
• NO COST Employee Assistance Program
• Employee Discounts
• Comprehensive employee recognition/rewards programs

Hendrick Automotive Group is a back-to-back winner of Automotive News' Best Dealerships to Work For Award Successful Team approach with Doing Business the Right Way

Pay Range: $60,000 per year and above (based on sales performance) - Top Performers Earning $100k plus! Starting Salary Guarantee.

Schedule: Full Time, rotating day/evening/weekend shifts.

Job Responsibilities

• Greet customers warmly and identify their needs through active listening and engaging conversation.
• Demonstrate vehicle features, specifications, and benefits to prospective buyers with enthusiasm and clarity.
• Manage a robust sales pipeline by following up with leads via phone calls, emails, and in-person visits.
• Conduct cold calls and outbound sales efforts to generate new business opportunities.
• Negotiate deals confidently while maintaining transparency and integrity to ensure customer satisfaction.
• Utilize CRM software to track customer interactions, manage inventory information, and support sales processes.
• Upsell additional products or services such as extended warranties or accessories to maximize revenue.
• Maintain organized inventory management records and assist with dealership inventory control efforts.
• Provide outstanding customer service by maintaining professional phone etiquette, clear communication skills, and a friendly demeanor.

Qualifications

• Valid Driver's License.
• College Degree, High School Diploma or equivalent.
• 2 years of direct customer-facing sales experience (automotive or similar fast-paced retail environment).

Skills

• Proven experience in automobile sales or retail sales with a focus on high-end or B2B (business-to-business) transactions.
• Strong negotiation skills coupled with excellent communication abilities.
• Demonstrated success in outbound sales activities such as cold calling and lead generation.
• Familiarity with CRM software for managing sales pipelines and customer data.
• Knowledge of inventory management, inventory control, and retail math principles.
• Exceptional organizational skills to handle multiple clients and tasks efficiently.
• Experience with retail operations, including deal closing, upselling, and sales support functions.
• Ability to deliver compelling public speaking presentations or product demonstrations when needed.
• Friendly customer service orientation with excellent phone etiquette and interpersonal skills.

Attendance Requirements

The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays.

Physical Demands

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; and sit. Environment Demands: Duties are performed throughout the premises, both indoors and outdoors and on customer test drives. Due to the nature of the position, may be exposed to various work environments and required to perform a variety of tasks. Heavy standing work. Work includes frequent movement around the company facilities and the outdoor car lot to interact with customers and other departments.

Verbal and Writing Ability

Ability to read and comprehend instructions, correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers and other employees.

Math Ability

Ability to add, subtract, multiply and divide.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions. Ability to deal with standardized situations.

Hendrick Automotive Group's Core Values

• Servant Leadership Servant Leaders consciously put the needs of others before their own, because to serve people is to value them.
• Teamwork through Trust & Respect Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.
• Integrity Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make.
• Commitment to Customer Enthusiasm Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers.
• Passion for Winning Hendrick’s tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people.
• Accountability at All Levels Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team.
• Commitment to Continuous Improvement Every day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team.

This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of the company.

Hendrick is an Equal Opportunity employer.

Minorities, women, veterans, and individuals with disabilities are encouraged to apply.

Hendrick is an Equal Opportunity employer.

Minorities, women, veterans, and individuals with disabilities are encouraged to apply.

For more information regarding the EEOC, please visit https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf.

Hendrick Automotive Group believes that its people are its most important assets. Together, everyone achieves more. We work as a team, best utilizing our individual talents and skills to reach a common goal. Hendrick Automotive Group teammates help each other to balance their commitments to family and to the community they represent. Our 10,000 plus teammates across the country are empowered and trained to be leaders within our organization. At Hendrick Automotive Group we are defined by our integrity. We believe in doing what is right for our fellow teammates, our customers and our corporate partners. The core values of this company are what shape every action we take and every decision that is made. Our customers are important to us. They’re family. We genuinely desire for our customers to feel valued and cared about whenever inside our doors. Every day, Hendrick Automotive Group teammates recommit themselves to exceeding the expectations of our customers. The Hendrick name is synonymous with winning, at the dealership and on the race track. We are committed to continuing the Hendrick tradition of success and performance. Our teammates are empowered to overcome obstacles and do what it takes to satisfy our customers, lift up our fellow teammates and build profits. The automotive industry is rapidly progressing. Every day, Hendrick Automotive Group takes the initiative to find ways to achieve success through simpler, better, faster and leaner processes. We work daily to invest in the improvement of our teammates and develop resources to offer opportunities for personal growth and development. We strive for excellence in all that we do.