Automotive Retail Store Associate

Speedway Motors, Inc; Lincoln (NE); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Health, Dental, Vision Insurance

Retirement Plan with Company Match

Paid Time Off

Paid Holidays

Continuing Education Reimbursement

Wellness Program and Healthy Living Re

Product discounts and referral bonuses

Job summary

Speedway Motors, Inc. is seeking a Retail Store Associate to deliver outstanding customer service in our Lincoln store.

You will guide customers on parts and accessories for hot rods, order processing, and light product repairs, helping enthusiasts turn their automotive dreams into reality. You’ll handle returns, process payments, maintain inventory, and support daily operations with a team that values safety, reliability, and strong product knowledge.

Qualifications

• High School Diploma or GED required.
• 1 year experience in customer service or similar environment.
• Must be able to communicate effectively both verbally and written in English.
• Basic computer skills and ability to learn order-entry/POS systems.
• Ability to work independently as well as in a team.
• Exposure to automotive products or interest is preferred.

Responsibilities

• Provide knowledgeable, customer-focused support by answering product questions in person and by phone, and upsell complementary items.
• Enter customer orders into the SOP system; process payments, returns, refunds, and exchanges with correct pricing.
• Retrieve products from the warehouse to fulfill orders; prepare accurate invoices and deliver products to the appropriate location.
• Create and track loan tickets; retrieve loaned products and restock merchandise as needed.
• Identify and resolve customer concerns; follow up on open inquiries to ensure timely resolution.
• Safely operate material-handling equipment to move products; assist with light repairs, labeling, stamping, or preparation.

Skills

Customer service

Order entry

English communication

Inventory handling

Light product repair

Safety awareness

Education

High School Diploma or GED

Tools

SOP system

POS system

Job description

Looking to join our team? Here’s what we’re looking for!

Do you want to help thousands of car enthusiasts, racers, and gearheads create meaningful experiences they’ll remember forever? Enthusiastic about aftermarket auto parts? We are looking for someone who is passionate about selling parts for hot rods, muscle cars, and race cars. We are successful in helping our customers because we relate to everything they do. If you love cars and want to help people build their dreams, we are looking for you!

Speedway Motors has been a trusted source for specialty rodding, racing products, and friendly expert advice for over 70 years.With deep roots as a family business, Speedway Motors has grown from a one-man operation to a vertically integrated manufacturer, distributor, and multi-channel retailer of automotive products and we are looking for you to help us continue that tradition!

We believe strongly in our company values and live them out each day! We work together as One Team across all departments, Choose Positivity in everything we do, put People First, encourage speaking up because You Have a Voice, and above all else we are Driven to Succeed. If you can embrace these values and they align with how you work, then we’d love to chat with you!

Job Overview

We are looking for someone who loves hot rods, muscle cars, or racing and enjoys helping customers build their automotive dreams. This role delivers exceptional customer service through product guidance, order processing, inventory handling, and light product repair in a team‑oriented, values‑driven environment. Employees enjoy strong benefits, growth opportunities, and the chance to be part of a supportive, family‑rooted company with over 70 years of automotive expertise. The Retail Store Associate is responsible for a high level of quality service for internal and external customers, accurate processing of returns, orders and product information. During down time, this position will repair, label and stamp parts as needed.

Here Are The Specifics

• Provide knowledgeable, customer-focused support by answering product and service questions in person and by phone; recommend appropriate products and proactively upsell complementary items based on customer needs and vehicle applications.
• Accurately enter customer orders into the SOP system; process payments, returns, refunds, and exchanges while ensuring correct pricing, charges, and change.
• Retrieve products from the warehouse to fulfill customer orders; prepare accurate invoices and deliver products to the appropriate internal or external location.
• Create, process, and track loan tickets as needed; retrieve loaned products and deliver them to the Customer Experience (CX) team. Reverse loan tickets upon return and restock merchandise in designated locations
• Identify, research, and resolve customer concerns; follow up on open inquiries to ensure timely and satisfactory resolution.
• Route returned products to Quality Control (QC) for inspection and, once disposition is determined, ensure items are placed in the correct inventory location.
• Recognize and document customer or operational trends; communicate insights to Purchasing and CX leadership and recommend process improvements as appropriate.
• Safely operate material-handling equipment—including pallet jacks, tuggers, bicycles, and forklifts (if certified)—to retrieve and move products.
• Assist with light product repairs, labeling, stamping, or preparation as needed.
• Support special projects and operational tasks during downtime to maintain efficiency and organization.
• Maintain regular, reliable attendance and adhere to all safety and operational standards.
• Adhere to all company policies, procedures, and safety protocols.
• Take ownership of assigned responsibilities and follow through on commitments.
• Embrace and live out Speedway Motors core values.
• Adapt to changing priorities and demonstrate flexibility in a dynamic work setting.
• Seek opportunities for continuous improvement and professional growth.
• Perform additional duties as assigned to support business needs.

We’ll take care of you – here's how!

• Comprehensive Health, Dental and Vision Insurance
• Retirement Plan with Company Match
• Paid Time Off
• Paid Holidays
• Continuing Education Reimbursement
• Wellness Program and Healthy Living Reimbursement
• Discount on Speedway Motors Product, Rent Discount for all Speedway Properties, and Referral Bonuses.
• Growth Opportunities
• Paid Parental Leave
• An extremely supportive team
• Opportunity to utilize your strengths and be creative

Work Environment

• Able to safely operate powered equipment following established procedures.
• Occasional bending/reaching, twisting.
• Occasional overhead reach.
• Must be able to constantly pinch, grasp and do fine manipulations with fingers to use computer, write, move and repair product(s).
• This role is performed in a retail environment and typically involves a combination of sitting and standing while assisting customers in-store and over the phone.
• Must be able to lift up to 50 pounds at times and rarely push/pull up to 100 lbs.
• Regular use of standard office equipment such as computers, phones, printers, and filing cabinets.
• Work is performed in a mixed retail, office, and warehouse environment with moderate exposure to noise or hazard work.

What You’ll Need To Succeed In This Position

• High School Diploma or GED required.
• 1 year experience in customer service or similar environment.
• Must be able to communicate effectively both verbally and written in the English language.
• Strong attention to detail and able to follow established procedures.
• Basic computer skills and ability to learn order entry and point-of-sale (POS) systems.
• Able to work independently as well as effectively in a team environment.
• Able to resolve problems in a timely manner, gather and analyze information skillfully and develop alternative solutions and provide excellent customer service skills.
• Exposure to automotive products, vehicles, tools, or related industries (professional or personal interest) preferred.
• Comfortable learning technical product information and asking questions to build knowledge.

About Speedway Motors

Speedway Motors is the oldest speed shop in the USA. We’re one of the biggest, too, and we help millions of car enthusiasts, racers, and gearheads create meaningful experiences they’ll remember forever. With their friends, with their families, and in their community. We take that mission seriously, and it brings exciting problems to solve. See us in action at: www.speedwaymotors.com.