Automotive Retail Specialist | Customer WOW & Diagnostics

Jobtome; Dyersburg (TN); On-site; USD 27,000 - 36,000; Full time

Job summary

AutoZone’s store teams are the frontline of WOW! Customer Service, helping customers find the right parts and solutions for their automotive needs. As a Retail Sales Associate, you will assist customers, keep inventory stocked, and share product knowledge to drive sales while maintaining a positive store environment.

Flexibility is key with shifts including mornings, nights, weekends, and overtime; bilingual English/Spanish abilities are a plus, and ASE certification is valued.

Qualifications

• Must be at least 16 years old to apply.
• Ability to lift, load and deliver merchandise.
• Flexible schedule availability including mornings, nights, weekends, and overtime as needed.
• Bilingual Spanish and English preferred.

Responsibilities

• Customer Assistance & Communication – Engage with customers, provide trustworthy automotive advice, and ensure positive interactions through clear, professional communication.
• Leadership & Teamwork – Collaborate with managers and teammates to create a motivated, productive store environment.
• Sales & Metrics Mindedness – Recommend products, services, and promotions to enhance customer experience and store performance metrics.
• Inventory Management & Store Operations – Restock merchandise, maintain organization, and follow POS procedures and loss prevention policies.
• Process Orientation & Safety Compliance – Follow structured processes and PPE to maintain a safe store environment.
• Product Knowledge – Stay up to date on automotive parts, tools, and promotions.
• Diagnostics Support – Use diagnostic tools to read codes from customer vehicles and recommend solutions.

Skills

Customer service

Communication

Sales mindset

Teamwork

Education

ASE Certification

Tools

Diagnostic tools

Job description

AutoZone’s store teams are the frontline of WOW! Customer Service, helping customers find the right parts and solutions for their automotive needs. As a Retail Sales Associate, you will assist customers, keep inventory stocked, and share product knowledge to drive sales while maintaining a positive store environment.

Flexibility is key with shifts including mornings, nights, weekends, and overtime; bilingual English/Spanish abilities are a plus, and ASE certification is valued.