Automotive Repair Technician

CarMax Business Services; Roanoke (VA); On-site; USD 38,000 - 50,000; Full time

Job summary

CarMax Business Services in Roanoke is looking for an Auto Repair Specialist I to perform diagnostics and repairs on vehicles, ensuring safety and quality. In this role, you'll deliver exceptional service and maintain a clean workspace while working in a fast-paced environment.

The ideal candidate has strong mechanical skills, customer service skills, and the ability to multitask. CarMax offers comprehensive training, tools, and support for your career growth.

Qualifications

• Ability to read and transcribe data accurately.
• Completion of CarMax New Associate Orientation and Kronos Training.
• Physical capability to lift up to 50 lbs.
• Flexibility to work nights, weekends, and holidays.

Responsibilities

• Perform accurate diagnostics and complete repairs on vehicle systems.
• Inspect vehicles to meet CarMax Quality Standards.
• Manage repair orders ensuring accuracy.
• Maintain a clean and organized workspace.

Skills

Diagnostics skills

Mechanical repairs

Customer service skills

Multitasking

Education

ASE Certifications (if required by law)

Job description

6154 - Roanoke - 2839 Peters Creek Road NW, Roanoke, Virginia, 24019-3511 CarMax, the way your career should be!

Position Overview

As an Auto Repair Specialist I, you will perform essential diagnostic, mechanical, and cosmetic repairs on customer and internal CarMax vehicles, ensuring every car meets our high standards of safety and quality. You’ll deliver exceptional customer service throughout the repair process, guided by CarMax’s principles. This role is perfect for individuals who thrive in a fast‑paced environment and take pride in precision and integrity. At CarMax, we provide the tools, training, and support you need to succeed and grow your career.

Why CarMax?

At CarMax, we are the nation’s largest retailer of used cars with stores from coast to coast, and we are still growing. We’re rethinking the way people buy cars – and our associates help us do just that. We believe work should feel meaningful and rewarding, with opportunities to make an impact every day. Whether you’re advancing your career or growing your skillset, we are here to drive you forward.

Role Responsibilities

• Perform accurate diagnostics and complete mechanical and cosmetic repairs on all vehicle systems
• Inspect vehicles to meet CarMax Quality Standards and complete state inspections when required
• Manage repair orders, ensuring accuracy in labor, parts, and billing documentation
• Utilize proprietary and universal software systems
• Maintain a clean, organized workspace following CarMax 5S standards and safety protocols
• Provide leadership and functional expertise to support associates and managers across the store
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Required Qualifications

• Completion of CarMax New Associate Orientation and Kronos Training for Hourly Associates
• Ability to read, interpret, and transcribe data accurately for record-keeping
• Strong multitasking skills to perform duties in a high-energy, fast-paced environment
• Physical capability to perform work, including lifting up to 50 lbs and standing or walking for extended periods, in a role that blends office and outdoor environments with potential exposure to noise and inclement weather; requires flexibility to work nights, weekends, and holidays, and adherence to CarMax uniform standards.
• Excellent communication and customer service skills, including active listening and telephone etiquette
• Where required by State/Local law, maintain ASE Certifications in Steering and Suspension (A4), Brakes (A5), Heating Air Conditioning (A7), Electrical (A6), Engine Repair (A1), Manual Drive Train and Axles (A3), Engine Performance (A8), and Automatic Transmission/Transaxle (A2)

About CarMax

At CarMax, we revolutionized the used car buying experience over 30 years ago by introducing transparency and integrity into the process. Our commitment to customer experience, innovation, and community has made us the nation’s largest used car retailer. With over 250 store locations and over 30,000 associates, we are proud to have been recognized as one of the Fortune 100 Best Companies to Work For® and are committed to helping our communities thrive.

As an associate, you are part of an innovative movement to empower the modern customer and drive progress. Your work fuels change—sparking ideas, overcoming challenges, and shaping what’s next. Join us in creating a better future- for our company, our customers, and the communities we call home.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.