Automotive Repair Store Manager

Plaza Tire Service; Ozark (MO); On-site; USD 80,000 - 160,000; Full time

Benefits offered by this job

Bi-weekly pay

Tuition reimbursement

Paid vacation

6 holidays

Health, dental, and vision insurance

Company paid life insurance

401(k) with company match

Service discounts

Career advancement

Job summary

Plaza Tire Service is seeking an Automotive Repair Store Manager in Ozark, MO to lead a team of technicians and service staff while delivering exceptional customer care and driving store performance.

Experience in auto retail management is preferred; training will be provided. You must work five days, including Saturdays. Compensation ranges from $80,000 to $160,000 per year plus bonus, with a comprehensive benefits package.

Qualifications

• 5+ years sales leadership in auto repair shop management or equivalent in automotive industry.
• Proven ability to meet monthly/quarterly/annual sales goals.
• Experience coaching teams to success and driving performance.
• Valid driver’s license required.
• Ability to work five days including Saturdays.

Responsibilities

• Lead store team to deliver outstanding guest service and resolve escalated complaints.
• Set expectations, coach employees, and evaluate performance.
• Analyze trends and implement plans to maximize sales and profits; manage inventory.
• Ensure policy compliance and conduct regular store audits and training.

Skills

Sales leadership

Automotive industry

Team coaching

Budget planning

Tools

POS system

Job description

Overview

Powered by The Sun Auto Network, Plaza Tire Service delivers trusted tire and automotive service backed by nearly 100 years of automotive excellence. With certified technicians and over 500 locations nationwide, we provide expert care through Clarity, Confidence, and Customer Care. Proudly servicing the Midwest since 1963, we offer a complete range of auto services and repair solutions.

We're seeking a qualified Automotive Repair Store Manager.

A friendly, customer-focused attitude is a must for this position. Our customers have choices, and we win their business with a combination of a great selection, low prices, and most importantly, outstanding customer service. As a Plaza Tire Store Manager, you will be the face of the company – leading a group of employees and working directly with customers who need tires, routine maintenance and other services.

While previous automotive experience is a plus, it is not a requirement. A proven track record in sales and management is necessary. We will train the right person for the position.

Compensation: $80,000-$160,000/ year consisting of salary + bonus

Benefits:

• Competitive Bi-Weekly Pay
• Tuition Reimbursement, up to $3,000 annually
• Paid Vacation and Sick Time
• 6 Paid Holidays
• Medical, Dental and Vision Insurance (Effective 1st of the Month after Hire)
• Life Insurance (Company paid)
• 401(k) Retirement Savings Plan with Company Match
• Discounted Services on Personal and Immediate Family Vehicles
• Opportunity for Advancement!!!

Guest Service

• Ensures that each customer receives outstanding customer service by ensuring that management team is maintaining store standards, solid product knowledge, conducting call backs, ensures that time commitments are met, and all other components of guest service. Handles escalated customer complaints.

People

• Sets expectations and communicates regularly with employees on job responsibilities, goals, training, development and overall customer service. Holds management team accountable for job responsibilities, training and goals by coaching or counseling employees toward desired behaviors. The District Manager will lead by example.
• Ensures compliance with all policies and procedures of the Company by conducting regular meetings with employees, store audits, etc.
• Conducts performance evaluations for all employees at regular intervals.

Financials

• Analyzes and measures business trends; develops and implements plans to maximize sales and meet or exceed Sales and Profit targets as provided in the Store Margin Statement.
• Writes up customers in POS system
• Answers phone calls
• Inventory control

Qualifications:

• Possess current, valid Driver’s license
• Five or more years of experience of sales in an auto repair shop management position or equivalent business experience in the automotive industry.
• Previous experience in managing and coaching team members to success through effective communication; business development and strategy implementation knowledge.
• Proven ability to develop and meet monthly, quarterly, and annual plans with clearly defined goals.
• Proven track record of consistently meeting and exceeding sales and profit goals.
• Previous experience as an Automotive Technician or similar position preferred, but not required.
• Ability to work a minimum of five days, including Saturday's.

Sun Auto Tire & Service provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.