Automotive Regional Case Manager

Talkpush; Fountain Valley (CA); On-site; USD 60,000 - 90,000; Full time

Job summary

Concentrix in Fountain Valley, CA is hiring a Regional Case Manager / Automotive Tech Support Rep to deliver exceptional customer experiences and tech-powered solutions for top brands. This Fortune 500 company offers an inclusive, award-winning culture and a pathway for career growth.

As a Regional Case Manager, you’ll join a diverse, global team where you help customers by resolving complex issues around vehicle repairs, warranty coverage, parts availability, and service experiences.

Responsibilities

• Manage and resolve escalated customer concerns related to vehicle repairs, warranty coverage, dealership interactions, backordered parts, alternate transportation, and product performance issues.
• Handle Tier 2 and Tier 3 customer cases, ensuring timely and appropriate resolution.
• Manage executive, Attorney General (AG), Better Business Bureau (BBB), and third-party escalation cases.
• Analyze and evaluate lemon law claims and support related arbitration and settlement activities.
• Provide expedited handling of executive and field escalations

Job description

Join a world-class team in Fountain Valley, CA, as a Regional Case Manager / Automotive Tech Support Rep! At Concentrix, we’re looking for passionate game-changers to deliver exceptional customer experiences and tech-based solutions for one of the world’s best-known brands. If you're ready to grow with a Fortune 500 company with an inclusive, award-winning culture, your new career starts here. (Military veterans are encouraged to apply.)

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a Fortune 500 company that earns “World’s Best Workplaces,” “Best Company Culture,” and “Best Companies for Career Growth” awards every year? Then an Automotive Customer Support Specialist position at Concentrix is the right place for you!

As a Regional Case Manager, you’ll join an organically diverse team from around the globe where all members contribute to and support each other’s success and wellbeing, proudly united as “game-changers.” Together, we serve as the intelligent transformation partner for the world’s best-known brands, delivering exceptional customer experiences with tech-powered innovation.

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and ongoing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of no-cost learning and leadership development programs designed to set you on your way to the kind of career you’ve always envisioned.

WHAT YOU WILL DO IN THIS ROLE

As an Regional Case Manager, you will:

Manage and resolve escalated customer concerns related to vehicle repairs, warranty coverage, dealership interactions, backordered parts, alternate transportation, and product performance issues.

Handle Tier 2 and Tier 3 customer cases, ensuring timely and appropriate resolution.

Manage executive, Attorney General (AG), Better Business Bureau (BBB), and third-party escalation cases.

Analyze and evaluate lemon law claims and support related arbitration and settlement activities.

Provide expedited handling of executive and field escalations