Automotive Parts Specialist - Customer Service Pro

O'Reilly Auto Parts; Longview (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401k with Employer Contributions

Medical, Dental, & Vision Insurance

Tuition Educational Assistance

Career Growth Opportunities

Job summary

O'Reilly Auto Parts is seeking a Parts Specialist to deliver high-level service to retail and installer customers and to support store management in daily tasks. Bilingual candidates are encouraged to apply.

Responsibilities include greeting customers, assisting with merchandise selection, handling cash and card transactions, processing returns, addressing complaints, stocking shelves, and performing store operations as trained.

Qualifications

• Ability to quickly greet and assist customers with a friendly demeanor.
• Excellent communication and problem-solving skills.
• Comfort with handling cash and card transactions.

Responsibilities

• Follow and promote customer service programs and store policies.
• Greet customers and assist in selecting merchandise.
• Support managers and installers in serving professional customers as needed.
• Handle cash, checks, and card transactions; process exchanges/returns.
• Answer store phone calls and provide quotes; offer related items.
• Keep cashier area secure and accurate; assist with daily operations.
• Perform in-store services and light vehicle-related tasks as trained.

Skills

Customer service

Multitasking

Bilingual Spanish

Merchandise knowledge

Job description

O'Reilly Auto Parts is seeking a Parts Specialist to deliver high-level service to retail and installer customers and to support store management in daily tasks. Bilingual candidates are encouraged to apply.

Responsibilities include greeting customers, assisting with merchandise selection, handling cash and card transactions, processing returns, addressing complaints, stocking shelves, and performing store operations as trained.