Automotive Parts Pro & DIY Services Specialist

Advance Auto Parts Inc.; Roanoke (VA); On-site; USD 21,000 - 23,000; Full time

Job summary

Advance Auto Parts Inc. in Roanoke, VA seeks a Retail Parts Pro to support DIY services and provide expert product knowledge. You will assist customers in-store and by phone, perform battery installations, wiper services, and basic diagnostics, and handle key holder duties for opening/closing tasks.

The role requires 3–5 years in auto parts, strong communication, and inventory/system proficiency; ASE is a plus and weekend shifts may be required.

Qualifications

• 3–5 years of automotive parts experience.
• Able to read and interpret parts catalogs.
• English communication; Spanish a plus.

Responsibilities

• Facilitate selling experience for DIY customer visits and phone calls.
• Achieve personal / store sales goals and service objectives.
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance standards.
• Key holder responsibilities (task assignment and completion, safety, open/close duties)
• Assist in store inventory processes including truck put away, shoot outs, cycle counts, back stock, etc.

Skills

Customer service

Inventory management

Parts knowledge

Communication

Sales skills

Safety practices

Tools

POS systems

Parts lookup systems

Inventory software

Job description

Advance Auto Parts Inc. in Roanoke, VA seeks a Retail Parts Pro to support DIY services and provide expert product knowledge. You will assist customers in-store and by phone, perform battery installations, wiper services, and basic diagnostics, and handle key holder duties for opening/closing tasks.

The role requires 3–5 years in auto parts, strong communication, and inventory/system proficiency; ASE is a plus and weekend shifts may be required.