Automotive Parts Counter Associate

Ed Napleton Auto Group; Urbana, Northern (IL, KY); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401K plan

Paid Vacation and Sick time

Employee vehicle purchase plans

Discounts on products and services

Job summary

Ed Napleton Automotive Group is seeking an Automotive Parts Counter Associate at Auto Park of Urbana. You will greet customers, identify needs, and promote parts, labor, and accessories while maintaining accurate records and assisting technicians.

The role requires automotive knowledge, excellent customer service, and the ability to lift up to 100 pounds. This on-site position offers growth within a large, family-owned group with comprehensive benefits.

Qualifications

• Automotive knowledge required.
• Strong customer service skills and courtesy.
• Physical ability to lift up to 100 pounds.

Responsibilities

• Greet customers and determine their needs, providing excellent service.
• Handle parts telephone inquiries and process purchases.
• Distribute parts to service technicians and manage warranty parts/cores returns.
• Maintain accurate documentation and stock parts in correct locations.
• Ensure department security and assist with purchase orders.
• Keep work area clean and participate in training and certification updates.

Skills

Automotive knowledge

Excellent customer service

Ability to lift 100 pounds

Job description

The Ed Napleton Automotive Group is looking for our next Automotive Parts Counter Associate. This is an exciting opportunity in a growing, fast-paced industry. Located at Auto Park of Urbana, the Automotive Parts Counter Associate is a liaison for both internal and external customers, promoting the sale of parts, labor, and accessories

The Ed Napleton Automotive Group is affiliated with over 25 brands of new vehicles and 50+ dealerships throughout seven states. Our strength comes from the more than 3,500 employees nationwide. We are currently one of the largest automotive groups in the country, providing incredible growth opportunity.

What We Offer:

• Approximate Pay ranges of $40,000-$50,000per year. This includes incentive-based pay, so your skills and effort drive your income.


• Family Owned and Operated- 90+ years in business!


• Medical, Dental, Vision Insurance, and 401K


• For additional benefit information please go to:NapletonCorp.MyBenefitsLibrary.com


• Paid Vacation and Sick time


• Employee vehicle purchase plans


• Discounts on products and services

Job Responsibilities:

• Greet customers, determine their needs, and provide excellent customer service and satisfaction


• Establish a method of payment


• Handle all parts telephone inquiries regarding parts purchase


• Parts distribution to service technicians


• Accept warranty parts and cores for return


• Return all warranty parts to factory via proper marking/tagging procedure as dictated by factory


• Process all pertinent documents and associated parts


• Actively identify related parts needed on repair jobs


• Advise customer or Service Consultant of all parts stocking status


• Ensure Parts Department security for all parts and paperwork


• Write purchase orders for parts and sublet work required from outside suppliers and get management approval


• Use the computer system consistently and accurately to post sales and track lost sales


• Provide necessary information to the Parts Manager for special orders, emergency purchase, and lost sales


• Maintain parts in correct locations and bins


• Keep work and department area clean


• Help with taking out garbage and boxes


• Keep up to date on all training and certification


• Responsible for pulling and stocking parts inventory


• Run bin \"spot checks\" as directed


• Be responsible for receiving money and cashing out customers


• Establish good communications between associates in parts and other departments


• Reports any issues to department manager


• Other duties as assigned by management

Job Requirements:

• A minimum of 1 year of experience in automotive parts


• Ability to Lift 100 pounds


• Automotive knowledge


• Excellent Customer Service Skills


• A valid driver's license


• Willingness to undergo a background check and drug screen in accordance with local law/regulations.


• 18+ years of age or older to comply with the company driving policy

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws