Automotive Customer Success Manager

Overhaul Group; Ann Arbor (MI); Híbrido; USD 120.000 - 180.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health benefits

401(k) Matching

Caregiver/adoption/family leave

Employee Assistance Program

Self paced Development & Training

Rotating Perks at Work program

Flexible PTO policy

Business casual dress

Descripción de la vacante

Overhaul is seeking a Senior Enterprise Customer Success Manager to lead strategic engagement with top accounts, drive product adoption, and deliver measurable value across the lifecycle.

You will coordinate cross-functional teams, conduct quarterly business reviews, identify growth opportunities, and ensure on-time delivery of tailored solutions in a fast-growing logistics tech environment.

Formación

• 10+ years of client-facing project management, customer success, or account management experience in supply chain, automotive, logistics, or B2B SaaS.
• Bachelor's degree or equivalent experience.
• Strong cross-functional communication and presentation skills, with the ability to engage credibly at all levels, including executive and C-suite stakeholders.

Responsabilidades

• Manage assigned accounts across the full customer lifecycle, including implementation, ongoing engagement, adoption, and value realization.
• Serve as the primary point of contact for all matters related to assigned clients.
• Promote the value of Overhaul products throughout client organizations and lead business transformation initiatives.
• Ensure timely and successful delivery of solutions aligned with customer needs, business objectives, and contracted scope.
• Identify and pursue cross-sell and expansion opportunities, including Overhaul security solutions, partnering with Sales to grow existing accounts.
• Partner with customers and service providers to improve VIN completeness, data integrity, and operational visibility across the full VIN lifecycle.
• Develop and deliver messaging to existing and prospective clients about Overhaul technology, products, and value.
• Lead quarterly business reviews focused on product adoption, measurable value creation, customer priorities, and growth opportunities.

Conocimientos

Client-facing PM

Customer success

Account management

Supply chain

Automotive

Logistics

B2B SaaS

Educación

Bachelor's degree

Descripción del empleo

Overhaul is a supply chain integrity solutions company that allows shippers to connect disparate sources of data into the first fully transparent situational analysis engine designed for the logistics industry. Data that is transformed into critical insights can instantly trigger corrective actions, impacting everything from temperature control to handling requirements or package-level tracking, ensuring cargo arrives at its destination safely, undamaged, and on time. We are a dynamic, innovative, and fun team who is highly committed to our customers’ experiences and our Mission and Vision.

Job Summary

Serve as the primary point of contact for assigned enterprise accounts, driving product adoption, delivering measurable customer value, and identifying opportunities for account growth.

Primary Responsibilities

• Manage assigned accounts across the full customer lifecycle, including implementation, ongoing engagement, adoption, and value realization
• Serve as the primary point of contact for all matters related to assigned clients
• Promote the value of Overhaul products throughout client organizations and lead business transformation initiatives
• Ensure timely and successful delivery of solutions aligned with customer needs, business objectives, and contracted scope
• Identify and pursue cross-sell and expansion opportunities, including Overhaul security solutions, partnering with Sales to grow existing accounts
• Partner with customers and service providers to improve VIN completeness, data integrity, and operational visibility across the full VIN lifecycle
• Develop and deliver clear, compelling messaging to existing and prospective clients about Overhaul technology, products, and value
• Partner with leadership and cross-functional teams to create, maintain, and communicate product roadmaps
• Create and execute project plans, adapting as needed to evolving internal and external requirements while applying industry best practices
• Maintain client project documentation, including schedules, issue logs, risk registers, and meeting minutes, ensuring records are complete, current, and properly archived
• Identify, assess, and respond to project risks, minimizing adverse outcomes and capitalizing on positive developments
• Identify and track scope changes, platform changes, reporting requests, and other customer requests, escalating as needed to protect timelines, scope, and budget
• Lead quarterly business reviews focused on product adoption, measurable value creation, customer priorities, and growth opportunities

Qualifications

• 10+ years of client-facing project management, customer success, or account management experience in supply chain, automotive, logistics, or B2B SaaS
• Deep customer focus with a consistent track record of delivering exceptional service, measurable value, and strong customer outcomes
• Proven experience managing and growing enterprise accounts, including cross-sell and upsell motions
• Demonstrated ability to manage multiple projects and priorities simultaneously with strong attention to detail
• Ability to meet deadlines, prioritize effectively, and make sound business decisions independently
• Strong cross-functional communication and presentation skills, with the ability to collaborate across teams and engage credibly at all levels, including executive and C-suite stakeholders
• Self-starter comfortable navigating ambiguity, changing requirements, and a fast-paced environment while keeping stakeholders aligned and informed
• Experience in a start-up, high-growth, or entrepreneurial environment
• Bachelor's degree or equivalent experience
• Ability to travel up to 25%
• Proficiency in Microsoft Office Suite, including PowerPoint and Excel
• Proficiency with AI-enabled productivity tools, including generative AI, with the ability to apply them responsibly to research, analysis, communication, and workflow efficiency

Perks and Benefits

• Top employee health and well-being benefits
• 401(k) Matching
• Caregiver/adoption/family leave
• Employee Assistance Program
• Self paced Development & Training program
• Rotating company ‘Perks at Work’ program
• Flexible PTO policy
• Business casual dress

Diversity and Inclusivity Statement

Overhaul has always been, and always will be, committed to diversity and inclusion. Our Overhaul Culture Code’s top listed commitment is to “Diversity and Synergy.” All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. We strongly encourage people from underrepresented groups to apply!