Automotive Customer Service Advisor - 1582

Jiffy Lube; New Castle (PA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical coverage

Vision coverage

Dental coverage

Life insurance

FSA/DCFSA

Paid time off

Employee discounts on parts/services

Discount center for major purchases

Job summary

Premium Velocity Auto/Jiffy Lube is hiring a Customer Service Advisor to support guests, explain products, and drive loyalty. No automotive experience required; full training provided. This role blends customer service with sales opportunities and cross-training across multiple positions.

We offer paid training, potential pay increases within 60 days, a rich benefits package, and growth opportunities in automotive and management paths. Strong communication and teamwork are essential for success.

Qualifications

• Proven face-to-face customer service or sales experience.
• A valid driver’s license is strongly preferred but not required.
• Authorized to work in the US without sponsorship.

Responsibilities

• Greet and escort guests from their vehicles and review their requests.
• Inform guests of promotions or products with a thorough understanding of Jiffy Lube offerings.
• Provide impartial options tailored to guest needs based on recommendations and findings.
• Update guests throughout the process and communicate any special circumstances.
• Perform preventative maintenance like oil changes, fluid top-ups, and inspecting components.
• Promote loyalty by ensuring quality workmanship and encouraging return visits.
• Other duties as assigned by management.

Skills

Customer service

Sales experience

Communication skills

Teamwork

Job description

Automotive Customer Service Advisor - 1582

#1582-4440

Job Description

Are you considering a career in automotive? At Premium Velocity Auto/ Jiffy Lube (PVA),no automotive experience is required! Transfer your customer service skills and retail sales knowledge to an industry that will really get you moving, we’ll train you on the rest!

We are now hiringCustomer Service Advisors/Lube Techniciansto work safely in various roles to meet the individual needs of the customer, ensuring that they are confident in the safety of their vehicle.

• Opportunity to increase your payrate within your first 60 days of employment!


• Paid training plus bonus incentives for completing training.


• Cross-training across multiple roles, increasing your earning potential.


• Career paths that offer limitless growth opportunities (in Automotive and Management)!


• Safety focused work environment to always keep you and our customers safe!


• Unique benefits including legal and financial advising, employee discount on parts and services, and a members-only discount center for major purchases and day-to-day essentials! *


• Competitive Medical, Vision, Dental, company funded Life Insurance, FSA/DCFSA, and paid time off to help you care for yourself and your family! *

*For full time employees

PVA is seeking reliable individuals with a growth mentality, committed to customer satisfaction. The ability to build rapport and explain products effectively makes you the perfect candidate for this position! We do not require automotive experience, butcustomer service/sales experience are preferred.

Qualified candidatescan work well in a team setting, have great communication skills, and are efficient in fast-paced environments. A valid driver’s license is strongly preferred as it ensures your career opportunities will not be limited but is not required.

See full job description below!

Job Summary

TheCustomer Service Advisor(CSA) for PVA (Jiffy Lube), helps build loyalty and increase sales by allowing our guests to make informed decisions about their automotive services. The CSA is a Lube Technician that is also responsible for creating a positive guest experience, which they can achieve by acting as the customer liaison and main point of contact throughout their visit!

Job Responsibilities:

• Greet and escort guests from their vehicles as you review their requests.


• Inform guests of any promotions or products available with thorough understanding of the full range of Jiffy Lube products and services acquired through your training.


• Provide impartial recommendations or options that are tailored specifically to guest’s needs based on manufacturer recommendations and technicians’ findings.


• Communicate updates to the guest throughout the entire process as well as any special circumstances that impact overall satisfaction.


• Perform preventative maintenance such as oil and filter change, refill fluid levels, and inspecting and replacing lights, wiper blades, brakes, and tires.


• Promote customer loyalty by ensuring completion of quality workmanship, reviewing services completed with guest, confirming guest satisfaction, and encouraging return at recommended intervals.


• Other duties as assigned by management.

Requirements:

• Proven face-to-face customer service or sales experience.


• Ability to perform the responsibilities of the job.


• Able to stand for an extended period.


• Ability to bend, stoop, reach, crawl, and climb stairs.


• Ability to lift over 50 pounds.


• Comfortable working in an enclosed and/or semi-outdoor environment.


• Authorized to work in the US without sponsorship.

Qualifications:

• Valid Driver’s License preferred.


• Excellent customer service and communication skills.


• Keen listening and reasoning skills to capture guests’ product needs.


• Confident in overcoming objections and not afraid of rejection.


• An energetic and positive attitude that is welcoming to guests.


• Ability to work well in a team environment.


• Dedication to following safety policies and procedures.


• Willingness to undergo on the job training and a growth mindset.


• Ability to work in a fast-paced environment while multi-tasking.


• Employer/Employee Funded Medical Plans, Prescription Drug Coverage, and Telemedicine*


• Employer Funded Basic Life & Accidental Death Dismemberment*


• Bonus structure for JLU Module completions within set timeframes.


• Employee discount on parts and services


• Additional benefits available:


• Dental Plan and/or Vision Plan*


• Life & Accidental Death Dismemberment and/or Accident*


• Short-Term and Long-Term Disability*


• Critical Illness and/or Cancer and/or Hospital Indemnity*


• Flexible Spending Account (FSA) and/or Dependent Care FSA*


• Value Added Services: Employee Assistance Program, Will Prep, Travel Assistance

* Full-time employees only

Equal Opportunity Employer

Jiffy Lube - Premium Velocity Auto provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Location(s)

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