Automotive Customer Service Advisor

The Pep Boys Manny Moe & Jack of California; Oceanside (CA); Presencial; USD 23.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical benefits

Dental benefits

Vision benefits

401(k) with company match

PTO and holiday pay

On-demand pay (DailyPay)

Life insurance

Short Term Disability

Reduced benefits for part-time team

Descripción de la vacante

The Pep Boys Manny Moe & Jack of California is seeking a customer-focused associate to greet customers, schedule appointments, and drive parts and service sales on the service desk, sales floor, and at the register.

You will handle work orders, perform basic vehicle services, and assist with store operations while upholding cash policies and safety standards. A valid driver's license and a year of automotive service or sales experience are preferred.

Formación

• High school diploma or equivalent required.
• Valid Driver's License.
• One year of related experience in the automotive service environment.
• One year of sales experience preferred.
• Must have basic knowledge of mathematical concepts to calculate commissions and discounts.

Responsabilidades

• First point of contact for customers on the phone and in the store; schedules appointments, builds trust, communicates processes and timelines, and sells parts and service.
• Organizes and manages service business through work orders and register transactions; performs thorough vehicle inspections and maintains knowledge of parts and service.
• Assists in customer care, work orders, register tasks, facility maintenance, and Outside Purchase ordering under management guidance.
• Adheres to cash, credit, check, refund, and return policies; addresses customer service issues and opportunities.
• Performs routine express automotive services: tire mounting/balancing/rotations, oil changes, fluid top-offs, lubrications, filters/bulbs, battery installation, and system testing.
• Supports safety procedures and health/compliance in the shop; ensures torque and service procedures are followed.
• Communicates effectively with associates, management, and customers; may handle opening/closing duties in designated locations.
• Maintains organized shop and adheres to all policies, safety, and environmental rules.
• Other duties as assigned.

Conocimientos

Customer engagement

Sales experience

Related automotive service experience

Educación

High school diploma or equivalent

Descripción del empleo

Contribute to the growth of the organization across all lines of business through customer engagement, expert product and service knowledge, follow-up, and follow through at the service desk, on the sales floor, and at the register.

Duties & Responsibilities

• First point of contact for customers on the phone and in the store. Responsible for engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and selling parts and service that make the customer's car run at peak efficiency; adheres to Company Customer Care standards to meet customer expectations.
• Responsible for the organization and productivity of the service business through work order and register transactions, thorough vehicle inspections, and service and replacement part knowledge.
• Under the direction of Management, assists in various aspects of customer care, work order and register assistance, facility maintenance, and Outside Purchase (OP) ordering.
• Follow all policies and procedures related to cash, credit, check, refund and return policies. Works with the management team to react to customer service issues, customer complaints, and/or business opportunities.
• Conduct and participate in routine express automotive services, including tire mounting, balancing, rotations, and repair; oil changes, fluid top-offs, lubrications, filter and bulb replacement; battery installation, starting and charging system testing; cosmetic car services, and thorough vehicle inspection.
• Primary driving force behind the implementation and constant execution of safety procedures, ensuring wheel torque and oil/fluid services are performed per standard operating procedure directives.
• Partner with Management to produce a safe and health work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.
• Effectively communicate with all associates, management, and customers; interprets and retains information and applies knowledge appropriately.
• In designated locations, may be a secondary key carrier responsible for basic and detailed opening and closing responsibilities.
• Maintain an organized and neat shop.
• Adhere to all company policies, procedures, safety and environmental rules.
• Other duties as assigned.

Knowledge, Skills, and Abilities

• High school diploma or equivalent required.
• Valid Driver's License.
• One year of related experience in the automotive service environment.
• One year of sales experience preferred.
• Must have basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions. Ability to apply mathematical formulas to calculate commissions and discounts.

Physical Demands/Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Physical Demands

• Must be able to frequently lift, carry, and place merchandise and supplies up to 50 pounds without assistance.
• Frequent standing and walking for long periods of time.
• Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.
• Climb up and down ladders to retrieve and stock merchandise.
• Communicate effectively in person, by telephone, or by using telecommunications equipment.
• Enters and locates information on computer.
• Presents information to small and large groups.
• Visually verifies information, often in small print.
• Safely operates a motor vehicle.
• Medical, dental, and vision benefits
• Life insurance
• Short Term Disability
• 401(k) with company match
• PTO and holiday pay
• On-demand pay partner (DailyPay)
• Reduced benefits available for part-time team members

Pay Range

• $16.90 to $19.80 per hour based on experience
• Flat Rate on labor hours produced

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

California Privacy Notice at Collection for Employees
The Company will make all employment decisions regarding employees and applicants for employment without discrimination or harassment based on race, color, religion, gender, national origin, sexual orientation, age, disability, pregnancy, marital status, veteran status, alienage or citizenship status, creed, genetic predisposition or carrier status, status as a victim of domestic violence, or any other category protected by federal, state, or local law.

The Company will discontinue the use of any recruiting agency or sources which engages in direct or indirect discriminatory practices.

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