Automotive Customer Service Advisor

The Pep Boys Manny Moe & Jack LLC; Memphis (TN); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401(k) with company match

Paid time off and holidays

DailyPay access

Short Term Disability

Life insurance

Job summary

The Pep Boys Manny Moe & Jack LLC, Memphis store, is seeking a customer-focused associate to engage customers, schedule appointments, and drive parts and service sales. You’ll manage service work orders, perform basic automotive services, and uphold safety and store procedures.

The role requires a high school diploma or equivalent, a valid driver’s license, and at least one year in automotive service with sales experience preferred. Join a team that values accuracy, customer care, and teamwork.

Qualifications

• High school diploma or equivalent required.
• Valid driver’s license.
• One year of related automotive service experience.
• One year of sales experience preferred.
• Basic math for commissions and discounts.

Responsibilities

• First point of contact for customers, scheduling appointments, and selling parts and services.
• Organize and manage service work orders and register transactions; perform vehicle inspections.
• Assist in customer care, work orders, register assistance, and OP ordering under management.
• Follow policies on payments, refunds, and returns; respond to customer issues.
• Perform express automotive services including tire mounting/balancing, oil changes, fluid top-offs, and inspections.
• Ensure safety procedures, wheel torque, and oil/fluids services comply with SOPs.
• Collaborate with management to maintain safe, compliant work environment and policies.
• Communicate effectively with associates, management, and customers; relay information clearly.
• In some locations, may handle opening/closing responsibilities as a secondary key carrier.
• Keep shop organized and clean; adhere to all policies and safety rules.

Skills

Customer engagement

Sales skills

Communication

POS literacy

Education

High school diploma or equivalent

Tools

Point of Sale (POS)

Job description

Contribute to the growth of the organization across all lines of business through customer engagement, expert product and service knowledge, follow-up, and follow through at the service desk, on the sales floor, and at the register.

Duties & Responsibilities

• First point of contact for customers on the phone and in the store. Responsible for engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and selling parts and service that make the customer's car run at peak efficiency; adheres to Company Customer Care standards to meet customer expectations.
• Responsible for the organization and productivity of the service business through work order and register transactions, thorough vehicle inspections, and service and replacement part knowledge.
• Under the direction of Management, assists in various aspects of customer care, work order and register assistance, facility maintenance, and Outside Purchase (OP) ordering.
• Follow all policies and procedures related to cash, credit, check, refund and return policies. Works with the management team to react to customer service issues, customer complaints, and/or business opportunities.
• Conduct and participate in routine express automotive services, including tire mounting, balancing, rotations, and repair; oil changes, fluid top-offs, lubrications, filter and bulb replacement; battery installation, starting and charging system testing; cosmetic car services, and thorough vehicle inspection.
• Primary driving force behind the implementation and constant execution of safety procedures, ensuring wheel torque and oil/fluid services are performed per standard operating procedure directives.
• Partner with Management to produce a safe and health work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.
• Effectively communicate with all associates, management, and customers; interprets and retains information and applies knowledge appropriately.
• In designated locations, may be a secondary key carrier responsible for basic and detailed opening and closing responsibilities.
• Maintain an organized and neat shop.
• Adhere to all company policies, procedures, safety and environmental rules.
• Other duties as assigned.

Knowledge, Skills, and Abilities

• High school diploma or equivalent required.
• Valid Driver's License.
• One year of related experience in the automotive service environment.
• One year of sales experience preferred.
• Must have basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions. Ability to apply mathematical formulas to calculate commissions and discounts.

Physical Demands/Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Physical Demands

• Must be able to frequently lift, carry, and place merchandise and supplies up to 50 pounds without assistance.
• Frequent standing and walking for long periods of time.
• Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.
• Climb up and down ladders to retrieve and stock merchandise.
• Communicate effectively in person, by telephone, or by using telecommunications equipment.
• Enters and locates information on computer.
• Presents information to small and large groups.
• Visually verifies information, often in small print.
• Safely operates a motor vehicle.
• Medical, dental, and vision benefits
• Life insurance
• Short Term Disability
• 401(k) with company match
• PTO and holiday pay
• On-demand pay partner (DailyPay)
• Reduced benefits available for part-time team members

Pay Range

• $12.00 to $18.00 per hour based on experience
• Flat Rate on labor hours produced

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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The Company will make all employment decisions regarding employees and applicants for employment without discrimination or harassment based on race, color, religion, gender, national origin, sexual orientation, age, disability, pregnancy, marital status, veteran status, alienage or citizenship status, creed, genetic predisposition or carrier status, status as a victim of domestic violence, or any other category protected by federal, state, or local law.

The Company will discontinue the use of any recruiting agency or sources which engages in direct or indirect discriminatory practices.

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